Windows 10: Installing ActivID ActivClient x64 7.1 Causes Installation To Be Interrupted and "Rolling Back"

I have a smart card reader for a military Common Access Card (CAC). The beginning of November, I began having issues with CAC enabled sites, though the reader and the required installed programs were working. The beginning of December, after a Windows update, the reader was no longer working. I uninstalled and reinstalled all programs, as this has fixed program issues for me in the past. Now, I'm stuck trying to reinstall a program called ActivClient. Right before finishing the installation, the wizard begins "Rolling back action." It then says installation was interrupted. I've been working several different solutions for weeks. I've searched the community support questions with no success. I've even temporarily disabled my Firewall.


I've tried the below solution, yet it has a link no longer valid, and I'm not Navy:

https://answers.microsoft.com/en-us...y-common/647a9950-89a6-48ab-a6c4-a3c95d37ba7e


I've tried a clean boot with the solution below:

https://answers.microsoft.com/en-us...n-errors/06158d93-6e33-45a4-a811-fd338b1a569b


I've tried all the solutions from https://militarycac.com/army.htm (screen shots included).


Most recent updates were to Windows Defender.


Any help, leading to the reader and card working, ending with being able to log in to CAC login required sites, would be greatly appreciated.


Microsoft Surface Pro 4 x64

Intel Core i5

Edition- Windows 10 Pro

Version- 1903 (1909 available. Not downloaded and installed.)

OS build- 18362.535










:)

 

Unable to install ActivID ActivClient 7.1

Hi Troy,



Thank you for writing to Microsoft Community Forums.



We understand that you are unable to install ActivID ActivClient 7.1 on your Windows 10 computer, we will look into this for you. However, it would be great if you can provide the information requested below:

• From where did you download ActivID ActivClient 7.1?
  
• What is the complete error message that you receive?
  
• Which build version of Windows 10 is installed on the computer?
  

Meanwhile, you may refer the steps mentioned below:



Method 1: Running troubleshooter



Try running the troubleshooter for fixing issues related to installing a program. Refer the article

Fix problems that block programs from being installed or removed



Method 2: Removing and reinstalling



If ActivID ActivClient 7.1 is already installed on your system, I would suggest you to uninstall the older version, and then try installing the newer version as it could be possible that the older version of program might be preventing the installation.



Refer the section Uninstall or remove apps and programs, from the article

Repair or remove programs in Windows 10



Let us know the results.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

Error: ActivID x64 could not be completely installed while installing ActivClient 7.1

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you are facing issues while installing ActivClient on your Windows 10 PC, and you receive an error
ActivID x64 could not be completely installed. For better understanding of the issue, please respond to the questions below:

1. Which build version of Windows 10 are you using currently?
   
2. Is this the first time you are installing ActivClient on the PC?
   

Meanwhile, I would suggest you to follow the steps mentioned below and check if that helps.



Method 1:



Try running the troubleshooter for fixing issues related to installing a program. Refer the article

Fix problems that block programs from being installed or removed



Method 2:



If ActivClient is already installed on your system, I would suggest you to uninstall the older version, and then try installing the newer version as it could be possible that the older version of program might be preventing the installation.



Refer the section Uninstall or remove apps and programs, from the article

Repair or remove programs in Windows 10



If the issue persists, please get back to us with the results of troubleshooting steps to assist you further.



Regards,

Prakhar Khare

Microsoft Community – Moderator

 

Unable to install ActivID ActivClient 7.1

I just purchased a new lap top and need to install ActivID ActivClient 7.1 so I can access VMware Horizon Client to remote in and work.

The download provided said it was the most current program needed and that it was compatible with Windows 10.

When I try to install it, it starts then stops (rolls back) and said that installation was interrupted and that no changes were made.

What is needed to fix this issue?

Troy

***Modified title from: Installing a program***