Windows 10: windows 10 sound only works during troubleshooting

Discus and support windows 10 sound only works during troubleshooting in Windows 10 Drivers and Hardware to solve the problem; So yesterday everything was working fine on my pc, but when I booted up today, my speakers weren't producing any sound. No apps produce any sound,... Discussion in 'Windows 10 Drivers and Hardware' started by Anton Zolochevskii, Dec 15, 2019.

  1. windows 10 sound only works during troubleshooting


    So yesterday everything was working fine on my pc, but when I booted up today, my speakers weren't producing any sound.


    No apps produce any sound, and even windows itself can't (when I tried to adjust the loudness of my speakers, I don't hear the ping I would normally hear). I've read through similar threads, but none happen to have the same situation I'm in. The only time the speakers produce any sound is during troubleshooting when it plays a test sound, I can hear it. After that it pops up a menu with options to rate the sound, and if you even heard it - I've tried every single option there and nothing seems to work. I've also tried to update the audio drivers, however, it said I already have the latest drivers for my device. Nothing I found online seems to help.


    In summary: neither windows nor any apps can play sound, but I've tried troubleshooting and it does play a sound and doesn't notice any problems, so I know it's not a hardware issue.


    I'm on an Acer laptop running windows 10, if it helps.


    Thank you for your time.

    :)
     
    Anton Zolochevskii, Dec 15, 2019
    #1

  2. Sound Troubleshooter

    Hello,

    I request you to try the methods below:

    Method 1:

    Hardware Troubleshoot

    Windows 10 has a built-in troubleshooter to check and fix issues with Sound. I would suggest you to run this troubleshooter to check if the issue is with your Audio.

    Refer these steps:

    • Press Windows key +X, select Control panel.
    • Change the view by option on the top right to Large icons.
    • Click on troubleshooting and click on the view all option on the left panel.
    • Run the playing Audio troubleshooter.

    Method 2:

    Sound problems can be caused by cables that aren't connected properly, damaged drivers, incompatible drivers, sound settings, missing updates, and problems with your sound card.

    I request you to follow the below steps:

    Step 1: Uninstall the Sound card Drivers

    • Press “Windows Logo” + “X” keys on the keyboard.
    • Click on “Device Manager” from that list.
    • Search for the Sound driver from the device list, right click on it and then select “Uninstall”. On the un-installation window, if you have an option: “Delete the driver software for this device” you may select that and then
      remove the corrupted drivers from the computer.
    • Follow the on-screen instructions to complete it and the restart the computer if prompted.
    • After the restart, please go ahead with the next steps to install the latest drivers and check if that resolves the issue.

    Update Driver Software from the Manufacturer’s website.

    Step 2: Go to the Computer or Sound Card manufacturer’s website and search for the latest Windows 10 drivers available for the Sound Card model and then install it by following the instructions given in the website.

    I also request you to follow the below article:

    Fix sound problems

    http://windows.microsoft.com/en-us/windows-10/fix-sound-problems#v1h=tab01

    I hope this helps you. If you have any further query in future, feel free to contact us. We will be happy to help you.

    Thank you.
     
    Amit(Kumar), Dec 15, 2019
    #2
  3. Windows 10 infinite restart black screen


    The tutorials provided are just a list of troubleshooting steps. Use only the steps which apply to you.

    Since none of the troubleshooting steps here worked, I'd suggest you do a Clean install.

    John
     
    AmericanPharaoh, Dec 15, 2019
    #3
  4. windows 10 sound only works during troubleshooting

    windows 10 sound schmes not working

    Since you have already updated the sound drivers on your computer, we suggest that you run the sound troubleshooter. Kindly follow the steps below on how to do it:

    • Right-click on the speaker icon on the bottom right corner of the computer and select
      Troubleshoot sound problems.
    • Follow the on-screen instructions.

    We'll be waiting for your reply.
     
    Robelene Win, Dec 15, 2019
    #4
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windows 10 sound only works during troubleshooting

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