Windows 10: my laptop shows up in my devices list on the microsoft website, BUT NOT in the microsoft...

just as the title says my laptop shows up in the microsoft website but not in my device list in the microsoft store. Im trying to download gears 5 so i can do the xbox play anywhere.

:)

 

Laptop not listed in Devices in Microsoft Account

Hi. When I log into my Microsoft account and check under Devices, I only see 3 out of 4 devices that I use with the account. Listed are two nokia windows phones running win 8.1 and 1 hp stream 11 laptop running windows 10.

My main hp-15 laptop running windows 10 is not listed.

I've tried the steps here:

http://windows.microsoft.com/en-us/windows/what-is-trusted-device

to make it a trusted device but it doesn't make my hp-15 laptop listed.

Thanks

 

My Laptop is not included in My Devices list on Microsoft Account

Same as the subject my laptop is not included in My Devices list on Microsoft Account.

Here are some details:

I am running Windows 10 on Asus ROG G751JY gaming laptop. Recently I've changed the Microsoft account I'm using, and now I cant see my laptop listed in the My Devices list although before changing the account it used to appear in the list in my older account.
I changed the account by converting to local account the re-convert to Microsoft account using the new account I created.

I've tried to add my device but Microsoft website only includes the options to add Windows Phone, Surface, Band or Xbox. So how can I re-add my laptop to my devices list in order to enable find my device service.

Note: I am sure that it is possible to have a non-Microsoft product in the list because I had my Asus listed there in the older account. The problem is that there is no option to add non-Microsoft device on the website.

P.S. I made sure that I am signed in with same account on both the website and the Laptop.

 

Laptop not listed in Devices in Microsoft Account

Hi Taleys,

Thank you for posting your query in Microsoft Community.

I understand that your laptop is not appearing among the list of trusted devices.

Thank you for mentioning the steps you have tried to resolve the issue.

I would suggest you to try the steps below to make sure the laptop has been verified.

1. Sign in to the main computer with your Microsoft Account.

2. Press Windows key + I to open settings

3. Click on "accounts" and select "your account" on the left pane.

4. Check if the option to verify your identity is available.

5. If so, click "verify" and follow the on-screen instructions.

6. Once that is done, begin the setup steps given in the article
and check again.

Get back to us with the response. We will be glad to help if you need further assistance.