Windows 10: How to create hello pin when forgotten and asked to type old pin to reset the pin

So here's the deal:

1. I have forgotten my PIN

2. In order to reset the PIN, I am asked to enter my old PIN, which I have forgotten

3. How do I bypass the option to enter my old/original PIN which I have forgotten???

4. If I retry even once too often, I am locked out.

5. It would be great if I could call someone to walk me thru the process.

Many thanks for your help.

:)

 

Login with PIN and Hello

Hi Jean,

Windows 10 includes multiple options to sign-in to your account, including the ability to sign-in using a PIN and Windows Hello, which uses facial recognition. For us to provide a solution suited to your concern, we need additional information. Can
you answer the questions below?

• How are you setting the PIN and Hello?
• Which build version of Windows is your PC running on?
• Were there any error codes or messages?

In the meantime, we suggest that you follow the steps below on how to set up PIN.

• Open Settings.
• Select Accounts.
• Click Sign-in options.
• Click the Add button for the PIN and set your PIN.
• Do the same for the Windows Hello.

Looking forward to your response.

 

Unable to create Windows Hello PIN

Hi,

I have just bought second hand Lenovo T470s Laptop, which reset to factory setting (I believe). Now, I am trying to setup the Hello PIN first time and getting the following error:

"we weren't able to set up your pin. you can try again, or skip this step and set up a pin later."

Any suggestion on how to solve this??

Thanks for your help in advance.

Regards,

B Patel

 

hello pin

after 1909 update hello pin set up is asking for pin which hasn't been created yet