Windows 10: Windows 10 PC lost it's ability to add a printer by detecting the IP address of the HP printer

Discus and support Windows 10 PC lost it's ability to add a printer by detecting the IP address of the HP printer in Windows 10 Drivers and Hardware to solve the problem; When the PC was first set up the networked printers were added by ip and printed fine. Now the HP ip'd printers are offline and will not add via IP... Discussion in 'Windows 10 Drivers and Hardware' started by DeniseR1, Jan 17, 2020.

  1. DeniseR1 Win User

    Windows 10 PC lost it's ability to add a printer by detecting the IP address of the HP printer


    When the PC was first set up the networked printers were added by ip and printed fine. Now the HP ip'd printers are offline and will not add via IP address. The PC's CMD will Ping the HP printers ip address.

    I have taken the HP Printer to another PC and it finds the Printers IP address and adds it and prints with no issues.

    Is it possible the PCs printer pool is corrupted? If so, how to I reinstall it?


    Thanks in Advance.

    :)
     
    DeniseR1, Jan 17, 2020
    #1

  2. find HP Printer IP Address.

    Hi, Perry

    To check the IP address, try the >> HP Printer Assistant

    The second column with the IP address should appear in the list:

    Imgur
     
    Pedro Bruguera, Jan 17, 2020
    #2
  3. bookfox Win User
    HP Printer driver installation issue


    Try adding the printers manually in control panel. (Meaning without running the HP driver CD).
    1. Turn on your printer and make sure it is connected to the network.
    2. Open the Control Panel
    3. Click on Hardware and Sound.
    4. Double-click the Add a printer icon.
    5. Select "Add a network, wireless or Bluetooth printer" and click Next.
    6. Let Windows scan for the printer and if detected, select the printer and click Next. If the printer is not listed, click "The printer that I want isn't listed" and skip to add printer by name or TCP/IP address.
    7. If you know the printer's name, choose "Select a shared printer by name" and enter the path to the printer. For example, with a network named "hope" and a printer named "hp", the network path would be: "\\hope\hp".
    If you do not know the printer's path, but have the printers IP address, select "Add a printer using a TCP/IP address or hostname".
    Click Next.
    If during the install, Windows asks for drivers, point to the location of your printer drivers."

    IME, I do this when a customer's printer has the same issue as yours and it (usually) works fine.
     
    bookfox, Jan 17, 2020
    #3
  4. Windows 10 PC lost it's ability to add a printer by detecting the IP address of the HP printer

    find HP Printer IP Address.

    How do I find my IP Address of my HP printer, connected to my PC?
     
    Perry (live.com#perrylh), Jan 17, 2020
    #4
Thema:

Windows 10 PC lost it's ability to add a printer by detecting the IP address of the HP printer

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