Windows 10: Windows Hello Fingerprint Currently Unavailable

Discus and support Windows Hello Fingerprint Currently Unavailable in Windows Hello & Lockscreen to solve the problem; Hi, I bought a new laptop with Windows 10 Pro a while back and sometimes go several weeks or months without using it, depending on my schedule.... Discussion in 'Windows Hello & Lockscreen' started by Quinn70, Jan 18, 2020.

  1. Quinn70 Win User

    Windows Hello Fingerprint Currently Unavailable


    Hi,

    I bought a new laptop with Windows 10 Pro a while back and sometimes go several weeks or months without using it, depending on my schedule. Almost every time I attempt to use it, it informs me there's something wrong with my Microsoft account and forces me to change my PIN and/or password. The constant changes started to become very confusing, so I decided to set up fingerprint ID for login instead and it was working fine until recently.


    Now it's not working and under settings it's telling me "This option is currently unavailable. Something went wrong. Try again later."


    This is very frustrating, can someone please help?

    :)
     
    Quinn70, Jan 18, 2020
    #1
  2. CRKms Win User

    windows hello fingerprint option currently unavailable

    windows hello fingerprint option currently unavailable
     
    CRKms, Jan 18, 2020
    #2
  3. Windows hello Fingerprint and Face currently unavailable

    hello,

    My Fingerprint and Face sing in is currently unavailable, just after I update windows 10. can someone help me?
     
    Tarlesda Rosa, Jan 18, 2020
    #3
  4. Nikhar_K Win User

    Windows Hello Fingerprint Currently Unavailable

    Windows Hello Fingerprint issue

    Hi Rajesh,



    Thank you for writing to Microsoft Community Forums.



    We understand that you are unable to use Windows Hello Fingerprint to sign in to Windows. It would be great if you can reply with the details requested below:



    • When you say, “I am not getting the option to log-in into windows using fingerprint.” What login options do you see on the login screen?
    • What happens when you try to use the Windows Hello Fingerprint scanner to login to Windows?
    • Were you able to use the Windows Hello Fingerprint to login to Windows earlier?


    Ideally, on the login screen, you will see Sign-in options that allows you to use different sign-in methods to login to Windows.



    As you have mentioned that you are able to use the Fingerprint scanner on websites, I would suggest you to refer the steps mentioned below and see if that helps:



    1. On the login screen, click on Sign-in options.
    2. Click on the Fingerprint icon, scan the Fingerprint, and see if you are able to sign in.


    Refer the screenshot below:




    Windows Hello Fingerprint Currently Unavailable fc087693-5104-47d8-960f-4d6097885918?upload=true.jpg




    If the issue persists, try removing the Fingerprint and add it again. Refer the steps mentioned below:



    1. Press Windows key + I, to open
      Settings
      .
    2. Click on Accounts and click on
      Sign-in options
      on the left pane.
    3. Now, click on Windows Hello Fingerprint and click on
      Remove.
    4. Follow the on-screen instructions to remove the Fingerprint.
    5. Once done, click on Set up and follow the on-screen instructions to add the Fingerprint.


    Let us know how it goes.



    Regards,

    Nikhar Khare

    Microsoft Community - Moderator
     
    Nikhar_K, Jan 18, 2020
    #4
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Windows Hello Fingerprint Currently Unavailable

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