Windows 10: Windows Audio Device Graph Isolation has stopped working. audio DG.EXE has stopped working

Hey guys, I've been having issues with this problem for a while now and a friend of mine directed me to here.

Was hoping if anyone could help me out with this.




Description
Faulting Application Path: C:\Windows\System32\audiodg.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: AUDIODG.EXE
Application Version: 10.0.18362.449
Application Timestamp: d42474b6
Fault Module Name: MBAPO264.dll
Fault Module Version: 2.0.0.36
Fault Module Timestamp: 5cc7fde1
Exception Code: c0000005
Exception Offset: 000000000006f397
OS Version: 10.0.18363.2.0.0.768.101
Locale ID: 18441
Additional Information 1: 0d8c
Additional Information 2: 0d8c4f8988e5b591fc2f422cd53f7afd
Additional Information 3: 7692
Additional Information 4: 76920db2ce0cec0fd427b4fb4b6cd96f

Extra information about the problem
Bucket ID: 69ca890e0f469d607f2ab3a4989e3b18 2245804883714128664



https://1drv.ms/u/s!Aq27zhbzKisXgZw_3-tcbBKS-IjZQQ?e=ay4eNu


here is a crash dump which I've made and uploaded to one drive for reference.


Here's hoping some genius is able to figure it out, I can't even play WoW without this issue popping up :
Thanks in advance to all who come across this thread :

:)

 

Windows Audio Device Graph Isolation stopped working

For weird reasons, audiodg.exe keeps stopped working. Could not find out as why it happened. I'm having a hard freeze issue also when gaming, and after a hard reset back to desktop and checked the reliability monitor, seemed that when I hard freeze, audiodg.exe stopped working. Not entirely sure whether it's related or not because there were some minority instances where audiodg crashed but the pc did not hard freeze based on reliability monitor.

Everything was ok until it hard freeze, when it freezes. There is no audio at all, there was image from the last moment, no response from mouse and keyboard including caps and num lock. The fan was still spinning though. Is this a sign of audio hardware failure? or faulty audio hardware?

Can audiodg crash really hard freeze my laptop? I'd checked online for solutions but all of them are related to no sound when audiodg crashes. And everytime it's the same fault module name...

Things I'd done so far:
chkdsk, DISM scanhealth, sfc/scannow, reinstalled audio drivers, updated all drivers....
RMA the new laptop 3 times for motherboard replacement twice, internel DC-cable and wireless card replacement plus full formatting, reinstalled windows and all sorts of test, including benchmark and stress test in order to fix the freezing issue but still can't fix it.

I do not want to sent it back for RMA again because I believed they can't identify the problem and address the issue properly. And everytime I'll have to reinstall everything from scratch...plus unable to use my laptop. Been in the service centre for 2 months plus and barely have a chance to use the laptop. Asus refused to replace it for me also....Really appreciate any help cause I'd no one else to turn to.

ASUS FX504GM
i7-8750H 2.20Ghz
GTX 1060 6GB
16GB RAM

This is the technical details text file: Windows Audio Device Graph Isolation.txt

 

Windows audio device graph isolation problem

Hello,

Windows Audio Device Graph Isolation is an official part of Windows and serves as the primary audio engine in Windows 10. It handles the audio enhancement effects provided by Windows. If you are using any enhancements, we suggest that you disable them and
see if the sounds stops. You may disable your enhancements by following the steps below:

• Right-click the Volume icon in the Taskbar.
• Click Sounds.
• From the Sound window, click the Playback tab, then select the device that you suspect is causing the issue.
• Click Properties.
• On the Enhancements tab, click the Disable all enhancements checkbox.
• Click OK.

 

Freecell and windows audio device graph isolation problems

I have been having numerous troubles with "windows audio device graph isolation" suddenly spiking and taking up over 20% of my CPU. I have checked all the boxes and turned off all the enhanced audio options that Google has suggested. It has been a relatively
good process lately, but today I may have found a culprit that is irritating the process. As soon as I run "Freecell Collection Free" (don't judge me) in Windows 10 the laptop begins whirring and the audio is garbled. Lo and behold the windows audio device
graph isolation is spiking again. As soon as I close Freecell everything returns to normal.

Any ideas what is causing this? Any way to stop it? And don't suggest that I not play Freecell during work or my work productivity will drop. Thanks in advance for any help.

Mike