Windows 10: Can not load the scan windows scan app in windows 10 pro

I am trying to load the scan app to windows 10, and I find it on the Microsoft store, and it says it's available, I press the get button, and nothing happens. Help

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Windows Fax and Scan of Win 10 Pro - not working

Please help me generate solution; I need a step-by-step for it.

I have the ff:

• USR5637 FaxMoDem; driver is installed and recognized by Win 10 Pro Build 17134; no error mark on Device Manager
• Connected to USB Comm Port 4
• Connected to Arris Router's RJ11 Port
• The Windows Fax and Scan - Desktop App, is also setup
• I tried sending fax using The Windows Fax and Scan - Desktop App, but it fails and displays "fax is not sent due to unexpected error"
• I tried it many times.
• Desktop is Dell XPS 8700

Thank you in advance.

I

 

Scan and Fax not working in Windows 10

Hi Sandy,

I realize the inconvenience you are experiencing with scanning and fax issues on Windows 10. I will certainly help you.

This issue might occur if printer driver is corrupt.

To assist you better, please provide us the information below:

• What is the make and model of the computer?
• Are you getting any error message?
• When you say that "scan and fax not working", how exactly are you trying to scan and fax on Windows 10?

If you have tried to use Windows Scan and Fax app, then try to access it and check if you are able to scan documents.

1. Click on Search bar.

2. The type "Windows Fax and Scan" without the quotes in the search bar and click on it.

3. Try to scan the copies of documents.

Also I suggest you to refer to the steps provided in the below Microsoft Help Article about troubleshooting steps related to printer issues and check if it helps.

Fix printer problems:

http://windows.microsoft.com/en-us/windows-10/fix-printer-problems

Please get back to us with an update on scanning and fax issues, we will be happy to help.

Thank you.

 

Scan App

Hi Laura,

Welcome to Microsoft Community.

Sorry to know that you are facing issues using the Scan app on Windows 10. I will certainly help.

I suggest you to follow the below steps and check if it resolves the issue.



Step 1: Run the Apps troubleshooter



Run the App troubleshooter to fix issues that may prevent app from working properly.

Click here to
download and run the Apps troubleshooter.



Step 2: Check for the update



Go to Windows Store and check any updates
available for the Scan App. If available, install the updates and see if the app work as expected.

Please post back with the status of the issue and we will be glad to assist you further.

Thank you.