Windows 10: Child unable to login to laptop

Discus and support Child unable to login to laptop in User Accounts and Family Safety to solve the problem; My son has a new laptop and set it up with his Microsoft account. He was the only user and thus the administrator for the machine. He is a part of my... Discussion in 'User Accounts and Family Safety' started by JillianPatterson1, Jan 19, 2020.

  1. Child unable to login to laptop


    My son has a new laptop and set it up with his Microsoft account. He was the only user and thus the administrator for the machine.

    He is a part of my Microsoft family and we have screen time settings in place. I have never had a problem restricting and/or allowing access to screen time on other devices.


    I have removed all screen time restrictions, rebooted his laptop and even tried removing him from the family and then adding him back, but when he tries to login he gets "Time's up! This device is locked because of your family settings for screen time. You need to ask an adult if you want more time today." He is unable to send a request for more time because "Something went wrong We were unable to send your request. Are you connected to the internet?" and yes, we are connected to the internet Clicking "my parent is here" brings up a choice of "Grant more screen time" yes / no. Clicking yes brings up "An error has occurred Since you are an administrator on this device, you'll need to send a request for more screen time." Clicking switch users or turn off PC takes us back to the login page and my son is the only user on the computer. If we click control/alt/delete and go to the task manager from the "Time's up" page, it goes right back to the "Time's up" page.


    Because we are not able to login to the computer, we are not able to add users, switch administrative privileges to an adult, or run the troubleshooter.


    This is a brand new laptop purchased to start high school and we now can't even log in to it.


    I have called Microsoft tech support and run through the issue with 3 different people who have all put me on hold and then hung up on me and not bothered to call me back despite having my phone number.


    Please help!!

    :)
     
    JillianPatterson1, Jan 19, 2020
    #1

  2. Child can not log in to windows 10 laptop anymore

    Hi,

    Thank you for posting your query in Microsoft Community. We understand the inconvenience caused and will assist you.

    I suggest you to check if check if you are able to login online using the Child account. I suggest you to change the password for the child account by following the steps provided below and check if it helps.

    • Press Windows key + X and select Control Panel.
    • Click on Family Safety and select the child account.
    • On the left navigation pane, select Change Password.
    • Follow the on-screen prompts and check if the password is changed.
    • Login with the new password and check if it helps.

    Hope this helps. Keep us posted on the status for further assistance.
     
    Eeshwar Kumar, Jan 19, 2020
    #2
  3. Child account

    I did set up a Child account, I did fallow all the steps window ask, the account say that the child is in the family, when I tried to log, give me the message "The Profile Service service Failed The Sign-in. User Profile cannot be loaded".

    Answering your questions:

    • Did you make any changes to the child account prior to the issue? No, I did not make any changes.
    • Since when you are facing this issue? Right from the start. I never got to login.
    • Are you able to login with other child accounts on the computer? No
    I suggest you to restart the computer once and check if you are able to login to the computer. I did, the same problem, I do not have any problem with my account or my wife.

    Thank you for your help.

    David.
     
    David EDongo Sr, Jan 19, 2020
    #3
  4. Jan123 Win User

    Child unable to login to laptop

    Child Account Get Greyed Out


    Thanks for the suggestion, but I did the following instead.

    I have another laptop, 2 weeks old, with Windows 10 Home on it.

    On that one, I tried the same steps with the child account, and got the exact same results.
     
    Jan123, Jan 19, 2020
    #4
Thema:

Child unable to login to laptop

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