Windows 10: Windows key muting audio.

How to fix?

submitted by /u/SpaceGamer99
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:)

 

Audio sound mute and un-mutes.

Hello,

Please provide us more information to help you further:

• How long have you been experiencing this problem?
• Have you made any recent changes to the computer?
• Have you updated the audio drivers?

I suggest you to follow the methods below and check if it helps:

Method 1:

I suggest you to run the Audio troubleshooter and check if it helps.

http://windows.microsoft.com/en-us/windows-10/fix-sound-problems#v1h=tab03

Method 2:

If the issue persists, then try to uninstall and re-install the audio driver.

• Press Windows Logo Key+X. Click On
  Device Manager.
• In the list of hardware categories, look for the device that you want to update, and then right-click on it to
  Uninstall.
• Follow onscreen instructions to uninstall it.
• To re-install, either you can restart the system or install the driver from the manufacturer’s website (recommended as they will have updated drivers).

For reference:

Try all the steps provided in the link below and check if it helps.

Fix sound problems:

http://windows.microsoft.com/en-us/windows-10/fix-sound-problems#v1h=tab01

Hope this helps in resolving the issue. If the issue persists, do get back to us. We will be happy to assist you.

 

Conexant ISST Audio ignores Mute key and Mute-speaker icon after driver update

I purchased an HP ENVY 13-y000 x360 notebook a few months ago. Internal speakers often quit working with the Conexant ISST Audio device completely missing from the volume control, device manager, etc. "Solution" was to use HP Recovery Manager to reinstall
the driver (version 9.0.140.1).

When I contacted HP support about the problem, they ran some diagnostics, determined that the hardware was functioning correctly and said I would need to get support from Microsoft. (I don't have time to keep chasing this - it is easier / faster for me to
just reinstall the driver a few times per week.)

Recently, a Microsoft update installed a new version of that driver (version 10.0.16299.15). Now there is no way to mute the audio. The Mute key (F11) makes no difference. Clicking on the speaker icon in the Volume control also no longer will mute the speakers.
The volume controls still work from the F9 and F10 keys, and also via the slider in the taskbar volume icon.

Having no Mute key is a pain, but I guess it is a slight improvement versus reinstalling the driver frequently just to get audio at all. At least I can turn the volume all the way down to "mute" the audio.

Suggestions?

Ken

 

Speaker MUTE Key and ICON

The suggestions about restarting the explorer.exe and running sfc didn't fix the problem. I don't think there is a
corruped file becuase the mute switch worked fine until the day I upgraded from 7 to 10.

I ran a copy of Linux Live and the mute icon works fine, going back to win 10 the mute switch is always on regardless the postilion of the speaker mute key, the ICON is always on.