Windows 10: Uninstall Trend Micro OfficeScan?

Discus and support Uninstall Trend Micro OfficeScan? in Windows 10 Installation and Upgrade to solve the problem; I am installing Windows 10 because I want to upgrade from Windows 7. But the installation has stopped due to Trend Micro Office Scan. The setup says I... Discussion in 'Windows 10 Installation and Upgrade' started by Brett Hudecek, Jan 21, 2020.

  1. Uninstall Trend Micro OfficeScan?


    I am installing Windows 10 because I want to upgrade from Windows 7. But the installation has stopped due to Trend Micro Office Scan. The setup says I cannot install Windows if I don’t uninstall this program that is not compatible with Windows 10. But I don’t remember the password to remove it!

    :)
     
    Brett Hudecek, Jan 21, 2020
    #1
  2. Nikhar_K Win User

    Forgot password to uninstall Trend Micro OfficeScan

    Hi,



    Thank you for writing to Microsoft Community Forums.



    I understand that while upgrading from Windows 7 to Windows 10, you are asked to uninstall Trend Micro OfficeScan.



    Since you do not remember the password for it, let us try the methods mentioned below and see if that helps:



    Uninstall using Trend Micro Diagnostic Toolkit:



    I would suggest you to try uninstalling Trend Micro using the Diagnostic Toolkit provided by Trend Micro. Refer the steps mentioned in the section
    How to uninstall your Trend Micro Security program using the Diagnostic Toolkit
    from the article
    Uninstalling Trend Micro Security software on your Windows™ PC
    .



    If using the Dianostic Toolkit doesn’t work, we might have to modify the registry to uninstall it. Refer the steps mentioned below:



    Note: Important this section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow
    these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs.




    Follow the steps to take backup of registry.




    1. Press Windows Logo key + R, to open
      Run dialog box.
    2. Type regedit and click on
      OK
      .
    3. Now, browse to the following path: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\TrendMicro\PC-cillinNTCorp\CurrentVersion\Misc
    4. Once there, on the right pane, double click on
      Allow Uninstall
      and change the value to 1.
    5. Click on OK.
    6. Close registry editor and try uninstalling
      Trend Micro
      .


    If you are unable to change the registry value, you may want to boot the computer into Safe Mode and then try changing the registry. Refer the section From Settings in the article

    Start your PC in safe mode in Windows 10
    . Once the PC is booted to Safe Mode, try changing the registry value, restart the computer and uninstall Trend Micro.



    However, if you are using Enterprise Edition of the product, you may also want to check Uninstalling
    clients or agents in OfficeScan
    .



    Let us know how it goes.



    Regards,

    Nikhar Khare

    Microsoft Community - Moderator
     
    Nikhar_K, Jan 21, 2020
    #2
  3. koonyook Win User
    This PC will have problems running Windows 10 (Trend Micro OfficeScan)

    Uninstall Trend Micro OfficeScan? 97d2689b-c0ff-4886-86d1-6ee117dca8db.png

    I've already uninstalled Trend Micro OfficeScan Client but the problem is still there.

    Is there any way to run the compatibility test again?
     
    koonyook, Jan 21, 2020
    #3
  4. Uninstall Trend Micro OfficeScan?

    Forgot password to uninstall Trend Micro OfficeScan

    I purchased Windows 10 to upgrade from Windows 7. The setup says it can not proceed until I uninstall Trend Micro Office Scan as it is not compatible with Windows 10. But I have forgotten the password to do this. How do I uninstall Trend Micro Office
    Scan if I have forgotten the password?

    ***Modified title from: Forgot password to uninstall ***
     
    LawrenceBlatt, Jan 21, 2020
    #4
Thema:

Uninstall Trend Micro OfficeScan?

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