Windows 10: Fingerprint Sign In Option

Discus and support Fingerprint Sign In Option in Windows Hello & Lockscreen to solve the problem; Hi, I have an HP Envy x360 with the Windows Hello sign in options. I have been using the fingerprint sign in option ever since I got the laptop a few... Discussion in 'Windows Hello & Lockscreen' started by Carrie V, Jan 21, 2020.

  1. Carrie V Win User

    Fingerprint Sign In Option


    Hi,

    I have an HP Envy x360 with the Windows Hello sign in options. I have been using the fingerprint sign in option ever since I got the laptop a few months ago. I've not had any problems with it. I just updated it and now that option is gone when I turn my laptop on and want to sign in. When I go into settings/accounts/sign in options, it says Windows Hello Fingerprint and also Windows Hello Face, but I've not set that up - this option is currently unavailable, click to learn more. I click and it says "We couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint." How do I go about fixing this? Any help would be greatly appreciated. Thanks!

    :)
     
    Carrie V, Jan 21, 2020
    #1

  2. fingerprint login option gone!!

    Hi Jesper,

    Thank you for posting your query on Microsoft Community.

    I understand your inconvenience. We will assist you to resolve this issue.

    Before we proceed, we would like to know if you have made any changes to the computer prior to this issue.

    I suggest you to enable the biometric sign in option in setting and check.

    Method 1: Enable the biometric sign in option

    • Press Windows logo key + I key.
    • Click on Accounts.
    • Go to Sign in options tab.
    • The fingerprint option will always be visible if there is a WBF-supported fingerprint reader (and its associated driver) installed on the computer.

    If you are unable to find the biometric sign in option, I suggest you to follow the instruction provided in method 2 and then perform method 1 on your computer and check.

    Method 2: Biometric option.

    I suggest you to enable the Biometrics to pick up the Biometrics setting. This option shall be enable by default.
    However, I recommend you to follow the steps provided below and check if it enable or not.

    • Press Windows logo key + R key.
    • Type gpedit.msc and press
      Enter
      key.
    • Under Computer Configuration, navigate to.
    Administrative Templates -->Windows Components-->Biometrics

    In the left hand panel of the Windows, double click on the following:

    • Allow the use of biometrics
    • Allow users to log on using biometrics
      • Select enable option and click on Apply and
        OK button.
    Now, restart your computer and follow the instructions provided in method 1.

    Hope it helps. Do let us know if your issue is resolved. For any further query, feel free to contact us.

    Thank you.
     
    Syed Md Bilal, Jan 21, 2020
    #2
  3. Not seeing Fingerprint in Sign-in options


    I have a Dell Latitude E5450 running Windows 10 and I'm trying to get its fingerprint scanner to work. At first there were no drivers but after googling for a while I found one and installed it:

    Fingerprint Sign In Option [​IMG]

    Not sure if it is the right one but it's the only one I could find. When I go to sign-in options I see Password, PIN and Picture Password but not Fingerprint, or Windows Hello if that's what it's called.
    Any ideas?
    Thanks.
     
    aleksakojadinov, Jan 21, 2020
    #3
  4. Nikhar_K Win User

    Fingerprint Sign In Option

    Windows Hello Fingerprint issue

    Hi Rajesh,



    Thank you for writing to Microsoft Community Forums.



    We understand that you are unable to use Windows Hello Fingerprint to sign in to Windows. It would be great if you can reply with the details requested below:



    • When you say, “I am not getting the option to log-in into windows using fingerprint.” What login options do you see on the login screen?
    • What happens when you try to use the Windows Hello Fingerprint scanner to login to Windows?
    • Were you able to use the Windows Hello Fingerprint to login to Windows earlier?


    Ideally, on the login screen, you will see Sign-in options that allows you to use different sign-in methods to login to Windows.



    As you have mentioned that you are able to use the Fingerprint scanner on websites, I would suggest you to refer the steps mentioned below and see if that helps:



    1. On the login screen, click on Sign-in options.
    2. Click on the Fingerprint icon, scan the Fingerprint, and see if you are able to sign in.


    Refer the screenshot below:




    Fingerprint Sign In Option fc087693-5104-47d8-960f-4d6097885918?upload=true.jpg




    If the issue persists, try removing the Fingerprint and add it again. Refer the steps mentioned below:



    1. Press Windows key + I, to open
      Settings
      .
    2. Click on Accounts and click on
      Sign-in options
      on the left pane.
    3. Now, click on Windows Hello Fingerprint and click on
      Remove.
    4. Follow the on-screen instructions to remove the Fingerprint.
    5. Once done, click on Set up and follow the on-screen instructions to add the Fingerprint.


    Let us know how it goes.



    Regards,

    Nikhar Khare

    Microsoft Community - Moderator
     
    Nikhar_K, Jan 21, 2020
    #4
Thema:

Fingerprint Sign In Option

Loading...
  1. Fingerprint Sign In Option - Similar Threads - Fingerprint Sign Option

  2. trouble with sign-in options and with the fingerprint reader

    in Windows 10 Gaming
    trouble with sign-in options and with the fingerprint reader: So I've been decades since my fingerprint isn't working, and when I tried to go into "sign-in options" in the settings, it freezes and doesn't let me in, and stays like that until I quit the setting, is there anyway to fix it? along with my fingerprint reader?and thank you...
  3. fingerprint in sign in options

    in Windows 10 Gaming
    fingerprint in sign in options: I cannot use now my fingerprint it was working fine yesterday, maybe it is cause by the update?I am using Windows 10 Pro with Lenovo Ideapad 500-15ISK laptopJerryM....
  4. fingerprint in sign in options

    in Windows 10 Software and Apps
    fingerprint in sign in options: I cannot use now my fingerprint it was working fine yesterday, maybe it is cause by the update?I am using Windows 10 Pro with Lenovo Ideapad 500-15ISK laptopJerryM....
  5. fingerprint in sign in options

    in AntiVirus, Firewalls and System Security
    fingerprint in sign in options: I cannot use now my fingerprint it was working fine yesterday, maybe it is cause by the update?I am using Windows 10 Pro with Lenovo Ideapad 500-15ISK laptopJerryM....
  6. Window hello fingerprint sign-in options

    in Windows 10 Software and Apps
    Window hello fingerprint sign-in options: I can't sign in with my fingerprint sudden I found this when I go check in the setting. I had tried many ways but still can't be solve. Any pro can help me?[Move to English community by moderator]...
  7. Window hello fingerprint sign-in options

    in Windows Hello & Lockscreen
    Window hello fingerprint sign-in options: I can't sign in with my fingerprint sudden I found this when I go check in the setting. I had tried many ways but still can't be solve. Any pro can help me?[Move to English community by moderator]...
  8. Lenovo fingerprint sign in option disappeared

    in Windows Hello & Lockscreen
    Lenovo fingerprint sign in option disappeared: One day, I reset my fingerprint on my lenovo thinkbook 14s iwl and when I later checked, the option for signing in with a fingerprint was gone. The fingerprint option has completely disappeared on my laptop like it never existed. How can I fix this?...
  9. sign-in-options not working for fingerprint

    in Microsoft Windows 10 Store
    sign-in-options not working for fingerprint: I am unable to sign-in under anything but password - which is not accepted or not valid https://answers.microsoft.com/en-us/windows/forum/all/sign-in-options-not-working-for-fingerprint/140731c1-0822-4640-82d0-d66d79d1059b"
  10. Not seeing Fingerprint in Sign-in options

    in Windows 10 Drivers and Hardware
    Not seeing Fingerprint in Sign-in options: I have a Dell Latitude E5450 running Windows 10 and I'm trying to get its fingerprint scanner to work. At first there were no drivers but after googling for a while I found one and installed it: [img] Not sure if it is the right one but it's the only one I could find....