Windows 10: fingerprint from old account are still registered

Fingerprint reader is working excelent


I deleted a user with all its data because it was a mess.

this user had fingerprint security on my own fingers.


I added a new user and tried to register my fingers for this new user.

But the program tells me that these fingers is already registered with another user.


How can I delete all the fingers and start registering my fingers for the new user.

:)

 

Cannot Register Fingerprint in Windows hello.

Hi Muhammad,

We'd like to know a couple of things so that we can better address your concern. Kindly answer the following:

• Did you use a Microsoft account to sign in before you registered your fingerprint? If so, are you using the same Microsoft account right now to do the same thing?
• What was the exact error message that you got? It would be great if you can provide us a screenshot.
• Have you tried signing in with the previous fingers you registered?

If you're using the same Microsoft account to register your fingerprints and you were able to sign in with the fingers you previously registered, that means they are already registered in Windows Hello and you don't need to re-register them again (thus,
the possible error you're getting). You have the option to add multiple fingerprints or remove all fingerprints that are currently registered under your account.

If you have other questions or need further assistance, feel free to reach out to us.

 

How to sign in with Fingerprint and face with limited user account

Hi Bhathiya,



This issue occurs when your fingerprint is not registered with an account on the computer or there is no Windows password for the Windows account.
To better assist you, please clarify the following:

• Are you getting any error messages?
• What troubleshooting steps have you done so far?
• Any recent changes made prior to the issue?
• Can you possibly send us a screenshot?
• What is the make and model of your device?

We would also recommend that you check out this
link. This will provide you troubleshooting steps when you cannot log on to a computer by using the fingerprint reader.



Feel free to contact us if you have further inquiries.

 

Remove old fingerprint/face from deleted account

Hi,

Windows is specifically configured to keep Windows Hello biometric data secure and hard to tamper with. The data is kept locally on the device and in the event that the associated account is deleted, we suggest using a different finger to setup Windows Hello
again. Just to confirm, have you already tried using the fingerprint from a different finger?

In case you're still unable to set up Windows Hello using a different fingerprint, follow these steps to delete the data:

• Click Start.
• Type Services and select it from the list of results.
• Right-click the Windows Biometrics Service from the list and click
  Stop.
• Open File Explorer.
• Navigate to this location: C:\Windows\System32\WinBioDatabase.
• Delete all the .DAT files in the folder. If you can't see anything in the folder, click the
  View tab in File Explorer and check Hidden Items.
• After deleting the .DAT files, try setting up Windows Hello again.

Let us know if you're able to setup Windows Hello after following these steps.

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