Windows 10: Extended display screen frozen, but this display is not detected in the display settings

Discus and support Extended display screen frozen, but this display is not detected in the display settings in Windows 10 Customization to solve the problem; Hi all, Recently come across an issue at work involving a laptop with 2 attached monitors using extended display. 1 display is frozen on a pdf doc... Discussion in 'Windows 10 Customization' started by CameronLZ, Jan 21, 2020.

  1. CameronLZ Win User

    Extended display screen frozen, but this display is not detected in the display settings


    Hi all,


    Recently come across an issue at work involving a laptop with 2 attached monitors using extended display. 1 display is frozen on a pdf doc and can't even hover the mouse to that screen. Strange thing is, when i open display settings, this display isn't even detected? I've replaced the HDMI cable, turned off and once turned on again it shows the frozen pdf doc still?!


    Unsure as to what to do next. Someone help please!

    :)
     
    CameronLZ, Jan 21, 2020
    #1

  2. Laptop display does not detect itself

    Hi,

    In regards to your concern, since the second screen can't detect the display settings of your other laptop, we suggest that you perform the steps below and see if it helps:

    • Go to Settings.
    • Click on System.
    • Under System, choose Display.
    • Under Multiple displays, click on Duplicate these displays and apply.
    Let us know the details so we could further help.
     
    Acelyn Alc, Jan 21, 2020
    #2
  3. no audio on extended display

    We would like to know more information from your end to know what is the next possible step that we can offer for you to resolve your issue.



    • Were you able to get an audio on your extended display before? Or is this the first time that you will set up an extended display with your computer?
    • Aside from the HDMI cable, have you tried using VGA cable instead to connect to your extended display?
    • Can you verify if you have any audio on your speakers if you are not connected to the extended display?


    We look forward to your reply.
     
    Jarius Tol, Jan 21, 2020
    #3
  4. Rose Cal Win User

    Extended display screen frozen, but this display is not detected in the display settings

    extended display windows 10

    Hi Marg,

    It is possible that your extended display was not detected after an update due to having incompatible display drivers. To efficiently assist you, we'd like to gather more information:

    • Which build and version of Windows 10 are you using?
    • Are you getting any error messages?
    • Could you tell us what troubleshooting steps have you done so far?

    We're looking forward to your response.
     
    Rose Cal, Jan 21, 2020
    #4
Thema:

Extended display screen frozen, but this display is not detected in the display settings

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