Windows 10: wrong video driver

my computer downloaded the wrong driver for the video. the screen works good on Microsoft Basic Display Adapter on Windows 10. but when i use it it will switch back to the AMD and my screen will go blank how can i stop it from changing. i been to safe mode a lot of times and deleted it and changed it back to the Microsoft Basic Display Adapter on Windows 10 and it stays like 2 minutes and then back to AMD again .HELP PLEASE

:)

 

Video card driver crashing when playing games

We suggest that you rollback your driver. To do so, kindly follow the steps below:

• Press Windows key + R to open run dialog box.
• In the dialog box window, type devmgmt.msc and hit enter.
• Right click on your video card driver -> Properties ->
  Driver tab and select Rollback driver.

If the issue persists, it could be better to contact the developer of the game.

Regards.

 

Video on CSN Chicago

Hi Dennis,

It is possible that the video resolution is high that's why your graphics card driver is having a hard time playing the video. We suggest updating the latest graphics card driver of your PC.

To update your graphics card driver, follow these steps:

• Click on Windows logo.
• Type Device Manager then Click it from the list that appears.
  
• Look for Display adapters category, right click on it and choose Update Driver.
• Select Search automatically for updated driver software.
• If it fails, go to the manufacturer's website and follow their detailed instructions.

Keep us in the loop with the result.

 

No video after installing Windows10

Hi Adrain,

Thank you for posting in Microsoft Community.

This issue might be because of corrupted graphic drivers.

I suggest you to run the video troubleshooter and check if it helps.

• Type Troubleshooting in search and click
  Troubleshooting.
• In the left pane click on View all
• Select Video Playback.
• Follow the prompted steps to troubleshoot this issue.

I suggest you to update the graphics card drivers/display drivers from manufacturer website and check if it resolves the issue.

• Open Device Manager.
• Expand ‘Display Adapter’.
• Locate the display driver.
• Right-click on the display card listed and click on ‘Update Driver Software’

If issue still persists, I would suggest you to install the drivers in compatibility mode and check if it works.

Follow the steps provided below to install the drivers in compatibility mode:

• Right-click on the driver setup file and click on ‘properties’.
• Click on the ‘compatibility’ tab and check the box "Run this program in compatibility mode for” and select Windows operating system from the drop down.
• Click on ‘Apply’ and click ‘OK’ and run the file to install it.

Please reply with status of the issue for further assistance.

Thanks.