Windows 10: Keyboard stuck on Windows shortcut keys when using external monitor

I use an external monitor with my Dell XPS 13 9343. Recently, the external keyboard acts as if the Windows key is pressed and only activates shortcuts. No keys are physically stuck, and the issue is the same with a bluetooth keyboard and a wired USB keyboard. It's not the mouse either, same issue with the mouse turned off.

I've isolated the problem to one thing, but can't figure out a fix. When the laptop screen is on, everything works normally. When the lid is closed and the screen turns off (so only the external display is on), the problem comes right back. Right now I have the lid partially closed and the external monitor duplicating the laptop screen as a temporary fix. Anyone have any thoughts on how to fix?

submitted by /u/arnoldpettybunk
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:)

 

Keyboard shortcut Alt key not working

Hi,



Before we proceed, I need more information to help you better.

• 
  Since when are you facing this issue?
  
• 
  Did you make any software or hardware changes on your computer prior to this issue?
  
  
  

I suggest you to follow the steps below and check if it helps.

Step 1: You may check if the ALT key is functioning correctly in on-screen keyboard. It will help us to verify if there is any issue with the keyboard.

Follow the steps below to open On-screen Keyboard.

• 
  Windows + Q, type OSK (on-screen keyboard)
  
• 
  And check if it works
  

Step 2: Run Hardware and device Troubleshooter.

Windows 10 has a built-in troubleshooter to check and fix issues with hardware and devices. I would suggest you to run this troubleshooter to check if the issue is with your devices. Refer these steps:

• 
  Press Windows key +X, select Control panel.
  
• 
  Change the view by option on the top right to Large icons.
  
• 
  Click on troubleshooting and click on the view all option on the left panel.
  
• 
  Run the Hardware and devices troubleshooter.
  

Keep us posted on this issue so that we can assist you better.

 

Keyboard Shortcut For Volume Control

Hello Lenny,

To better assist you with your concern, I'd like to know the following:

• Confirm which build is currently installed on your device. To check, follow the steps below:

• Press Windows key + R, then type in winver.
• Click OK

• What is the make and model of your computer?
• Are you using a laptop keyboard or external keyboard?

Adjusting the volume levels using the keyboard shortcuts depends if your device/keyboard supports media keys.

Meanwhile, let's try creating a shortcut key for the Master Volume. Refer to the steps below:

1. Right-click on an empty area on Desktop, then select
New and Shortcut.

2. Copy and paste the location below:

C:\\Windows\System32\SndVol.exe -T 76611119 0

3. Click on Next button and provide a name for the said Shortcut and click Finish.

4. Right-click on it and select Properties.

5. Assigned your desired shortcut key like F11 or F10 by just pressing it in the
Shortcut key area.

6. Click Apply and Click OK to save changes.

Looking forward to your response.

Regards.

 

Desktop shortcuts appear on external monitor instead of pc

Hi,

I will certainly help you with the issue you are experiencing in getting
desktop shortcuts on your PC from External monitor.

This issue might occur due to default settings where you are not able to view the desktop shortcuts on the PC, you are looking for.

Before proceeding further, I would like to ask few questions for better assistance:

• 
  Which edition of Windows are you working with?
  

Please follow below mentioned steps to fix the issue:

• 
  Plug in the second monitor which physically sits to the left of your primary screen
  
• 
  Right click the desktop, choose
  Graphic Options>Output To>Extended Desktop> Built-in display + Monitor.
  
• 
  Extended desktop enabled, but screen 2 (on the left) can only be accessed by moving the cursor to the right.
  
• 
  Right click the desktop and choose
  Graphic Properties - choose 'Multiple Displays' from the side menu.
  
• 
  Move monitor 2 from its default
  'Right' side to the left – all the icons go with it
  to screen 2 but the taskbar stays on the primary monitor.
  
• 
  Click 'Apply' to accept this (temporarily) - close the
  'properties' window.
  
• 
  Right Click the desktop, but this time choose
  'Screen Resolution'. Ensure that screen 2 is to the left - if not, move it.
  
• 
  Click on screen 1 and ensure it says
  'This is currently your main display'
  
• 
  Click on screen 2 and tick the box that says
  'Make this my main display' - the taskbar should move to screen 2.
  
• 
  Finally click on Screen 1 again and tick the box that says
  'Make this my main display' - the taskbar and
  all the icons should move back to screen 1.
  

I would like to Inform/suggest, Press the
Windows key + P, and then choose a way to project:

• 
  PC screen only
  – All your desktop shortcuts will be seen only on primary monitor/Desktop.
  
• 
  Duplicate- Desktop Shortcuts that is on primary monitor/Desktop will replicate on Secondary monitor too.
  
• 
  Extend- Primary monitor will be extended to Secondary monitor. But all the desktop shortcuts will appear only on primary monitor. (If you want to have the desktop
  shortcuts that’s on primary monitor on secondary monitor, you can just drag the shortcuts from primary to secondary monitor and check if that helps).
  
• 
  Second screen only- All your desktop shortcuts will be seen only on Secondary monitor/Desktop.
  

Please get back to us, if you still facing issue
in getting desktop shortcuts on your PC from External monitor.

Thank you.