Windows 10: Reaper.exe application hanging, trying to figure out root cause

Hi,

I have had issues with my audio recording app hanging recently and I think it has something to do with my audio interface. All I actually want is to get some information out of this crash log to locate the root cause:

Some background information:
- I upgraded my Audio interface hardware back in December 2019 and after that the issues started.
- Old audio interface Focusrite Scarlett 2i2 1st gen drivers were uninstalled and replaced with new ones for current AI Focusrite Scarlett 2i2 3rd gen.
- Right after that I started to have these issues and I really think it has something to do with the drivers and maybe one of the VST plugins being incompatible with them.
- I have contacted Focusrite support but so far none of the troubleshooting solutions we've tried out has worked. Even with the latest beta drivers the issue remains.

- Windows 10 64-bit, latest updates installed 2 days ago. So far this has not been an OS issue as far as I'm concerned.


So I was finally able to find some kind of crash log when Reaper hangs and needs to be force quit. Is there anything which could point me to the right direction for finding the real culprit?


Source
REAPER

Summary
Stopped responding and was closed

Date
‎24/‎01/‎2020 14:54

Status
Report sent

Description
A problem caused this program to stop interacting with Windows.
Faulting Application Path: H:\Reaper\reaper.exe

Problem signature
Problem Event Name: AppHangB1
Application Name: reaper.exe
Application Version: 6.0.2.0
Application Timestamp: 5df81f02
Hang Signature: 205e
Hang Type: 134217729
OS Version: 10.0.18363.2.0.0.768.101
Locale ID: 2057
Additional Hang Signature 1: 205ed87f7e6373b28d6f1652a0b408da
Additional Hang Signature 2: dfe2
Additional Hang Signature 3: dfe239f6edae50637f4211a075a23351
Additional Hang Signature 4: 14f8
Additional Hang Signature 5: 14f88e16ab36784a539b348e6fe24afd
Additional Hang Signature 6: 2ace
Additional Hang Signature 7: 2ace994a152ee5f902ffa3ad2cbee9ab

Extra information about the problem
Bucket ID: 6846d23c9bf0314de2cfe6e4eefc2dba 1355555883798244794

:)

 

Print to PDF causes my main application to hang

Hello,

I realize that your computer hangs while trying to print PDF. I want to know few more things to understand the issue.

• 
  Are you trying to print from browser or from any other application?
  
• 
  What application are you using to view pdf files?
  

In the mean time I would suggest to re-install the pdf application.

Hope this information is helpful. Please do let us know if you need further assistance with Windows, we’ll be glad to assist you.

Thanks and Regards

Sarandeep S - Microsoft Support.

 

Faulting application name: bad_module_info when trying to run exe installer

Hi,



Thank you for writing to Microsoft Community Forums.



In order to help you with the appropriate troubleshooting steps, please reply with the following details:

• Do you receive any error message when you run the .exe installer?
  
• Which version of Windows is installed on the computer currently? To check type:
  winver in the search bar on the Taskbar and hit Enter.
  

As you have mentioned that you have Kaspersky installed on the computer, it could be that Kaspersky is blocking the installers to run. I suggest you to try disabling Kaspersky and see if that helps. Please follow the steps to disable Kaspersky:

1. Type Kaspersky in the search bar on the
   Taskbar and open it from the search results.
   
2. Now, click on Settings.
   
3. Click on Additional and then click on
   Self-Defense.
   
4. Clear the check box for
   Enable Self-Defense to disable Kaspersky.
   
5. If you receive any prompt, click on Continue.
   
   Note: Disabling Antivirus software may open the computer to threats. Make sure to enable it after performing the troubleshooting.
   

You can also check if the application that you are trying to run is Quarantined by Kaspersky. If the application is Quarantined, restore the application and see if that helps. Please follow the steps mentioned below:

1. Type Kaspersky in the search bar on the
   Taskbar and open it from the search results.
   
2. Click on More tools.
   
3. In the Tools window, click on
   Quarantine.
   
4. Look for the .exe installer that you are trying to run. If you find the installer, right click on it and select
   Restore to restore it to its original location.
   

Please reply with the status of the issue, we will be glad to help you further.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

some .exe files hang


In the last 48 hours, some .exe files do not execute. If started from explorer, explorer hangs. No error messages. These files run on another Win 10 machine. Nothing obvious in the event viewer. I note that *.exe file cannot be deleted when the system is in this state. I must reboot to regain access to the .exe file. sfc /scannnow shows no errors.

Any suggestions?