Windows 10: New computer- Entered phone number and changed the password and it is saying I am someone else

I got a new computer and it asked for my phone number I put it in and changed the password and it is saying I am someone else help me with this please


* Moved from education

* Original title: this is not me

:)

 

Password Change on the Computer

Hello,

You may change your local user account password by following the steps below:

• Press Ctrl + Alt + Delete, and then click
  Change a password.
• Type your old password followed by a new password as indicated, and then type the new password again to confirm it.
• Press Enter.

If you have further questions, feel free to ask us.

Regards.

 

account password change

Hi,

Thank you for posting your response.

Before we proceed, I would like you to provide the information stated below:

1. Which version of Windows 10 is currently installed in your computer?

2. Are you using a Microsoft Account to log into your computer?

To open System Properties and check the version of Windows, follow the steps below:

1. Open Run Command (Windows button+R).

2. In the dialog box type control system and hit enter.

If you are using a Microsoft Account to log into your system and you are unable to change the password, then I would suggest that you sign in online and change your password. Follow the steps below to do so.

• 1. Click on the link below to open the Microsoft site, and then select
  Security & privacy.

Microsoft account | Sign In or Create Your Account Today – Microsoft

• Select Change password.
• 
  Enter your current password, then the new password you want, then enter the new password again.
  
• 
  Select Save.
  

Hope this information helps.

 

TRYING TO CHANGE PASSWORD AND GET MSG SAYING SERVICE IS NOT AVAILABLE

Hi Mike,



I realize the inconvenience you are experiencing with Windows 10. I will certainly help you.



I would like to inform you that we will face difficulty in removing password from the computer as there is not option for removing password.

To assist you better, please provided us the information below:

• When you say that "windows 10 password", are you logged in as Microsoft Account or Local Account?
• Have you tried to change the password or create a new pin for your computer instead of entering password?
• How exactly have you tried to delete the password?

I suggest you to follow the steps below to make changes in user settings and you will be automatically sign in without entering password when you boot to the computer.

1. Press Windows Key + R Key.

2. Type “netplwiz” without the quotes in the run box and hit on
Enter Key.

3. Uncheck on Users must enter a user name and password to use this computer.

4. Click on Apply and click on Ok.

Please get back to us with an update on issue with removing password and logging into computer, we will be happy to help.



Thank you.