Windows 10: Controller connected but not working

I'm having an issue where my xbox one controller is showing up in device manager and works in steam big picture mode but not in-game. Worked consistently until today suddenly, any help would be greatly appreciated.

submitted by /u/hank38
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:)

 

Can’t connect Xbox one controller to pc

Hello SubieTY,

Thank you for writing to Microsoft Community Forums.

Initially, we need to pair the device to show up in the list while connected through Bluetooth. Check with the below mentioned steps and see if it works.

• I would suggest you to check with the troubleshooting steps mentioned in the article on -
  
  Connect and troubleshoot Bluetooth on your Xbox One Wireless Controller.
  
  
  
  
• You may also follow the steps from the below article to connect a controller to a Windows 10 PC -
  
  How to connect an Xbox One Wireless Controller to a Windows PC.
  

Hope it helps.

Mala S

Microsoft Community - Moderator

 

Xbox Controller is not connecting to Wireless Adapter

Hi,



Thank you for writing to Microsoft Community Forums.



I appreciate your time and patience to work on this issue. To have a better clarity on the issue please reply to the following questions:

• Are you using an Xbox one controller?
  

If you are using an Xbox one controller, I suggest you to refer the steps in the article

How to connect an Xbox One Wireless Controller to a Windows PC and see if that helps in resolving the issue.



I would also suggest you to uninstall all the hidden devices under USB hive and check if you are able to connect the wireless adapter. Please follow the steps mentioned below to uninstall the hidden drivers:

1. Press and hold the Windows + X key on the keyboard.
   
2. Select Device manager.
   
3. Click View tab.
   
4. Select Show hidden devices.
   
5. Expand Universal Serial Bus and remove all the greyed out devices. To remove the greyed out devices, right click on the device and select
   uninstall.
   
6. Restart your computer.
   

Please reply with the status of the issue, we will be glad to help you further.



Nikhar Khare

Microsoft Community - Moderator

 

Controller connection

Hi,

If the controller keeps disconnecting when you use it on an Xbox One console, it may be due to outdated controller firmware. To resolve this issue, we suggest checking if there are updates available for the controller. Refer to

Update your Xbox One Controller for the steps.

In addition, keeping your console up-to-date can also help resolve connection issues with Xbox accessories. To manually update your console, kindly perform the following steps:

• Make sure your console is connected to the Internet, and then open the
  Guide and choose Settings > All settings.
• Select System > Updates > Update console.

If no update is available, your console is up-to-date.

See
Xbox One Wireless Controller disconnects or can't connect for more troubleshooting solutions that you may perform.

Keep us posted with the progress. We'd be glad to clear things up.