Windows 10: Windows defender antivirus and security won't turn on, neither will real time protection.

I've run into an issue where Windows is telling me that I don't have permission to turn them on and I'm to "contact my local IT helpdesk" to get help. I've uninstalled malwarebytes and restarted, still won't turn back on, it just says "status: unkown" and keeps telling me to turn it on. Honestly confused, any help would be appreciated.

submitted by /u/fashsmasher69
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:)

 

How do I turn off real -time protection?

Hi Rahul,

If you have Windows 10, you are getting the latest antivirus protection with Windows Defender. Windows Defender actively helps in protecting your PC from malware (malicious software), viruses, and security threats. Windows Defender uses real-time protection.

To turn Windows Defender real-time protection on or off, follow the steps below:

• Select the Start button, then select Settings >
  Update & Security.
• Select Windows Defender, then turn Real-time protection
  on or off.

If the on /off button is greyed out, refer to the answer of José Antonio
Pontón Posada CEO on this thread for troubleshooting steps.

Let us know if you have other concerns.

 

Defender will only do periodic scanning, no real time protection

Hello,

This issue may happen if other security software, such as antivirus, anti-spyware, or anti-malware programs, are fully or partially installed on the computer. Windows Defender automatically turns off if you install another antivirus app.

Let us uncheck security messages for Virus Protection and Spyware, kindly follow the steps below:

• Press the Windows key + X, then select Control Panel.
• Click on Security and Maintenance.
• Click the Change Security and Maintenance Settings.
• Uncheck Spyware and unwanted software protection and Virus Protection.
• Click OK.
• Restart the device for the changes to take effect.

After the device restarted, make a full system scan using Windows defender.

To turn on real-time protection, do the steps below:

• Select the Start button, then select Settings.
• Click on Update & Security > Windows Defender.
• Turn on Real-time protection.

Update us on the results.

Regards.

 

Real Time protection couldn't be turned on (error)

Hi,

We would like to know if you're turning on the Real time Protection of Windows Defender. If so, do you have a third-party antivirus software installed? If you're using a third party antivirus, Windows Defender will be turned off to give way to the antivirus
you want to use. We recommend uninstalling the third party antivirus program if you want to use Windows Defender.

If you're not using a third party antivirus software, kindly answer the questions below for us to better assist you on your concern:

• When did you notice that you're unable to turn on the Real time Protection of Windows Defender?
• Were there any changes made on the computer before encountering the issue?
• What is the exact error code and error message that you're getting when turning on the Real time Protection of Windows Defender? We suggest posting a screenshot of the issue here for us to further investigate your concern.

We hope to hear from you soon.