Windows 10: Laptop Keeps Restart/Refreshing

Hello!

I have a reg model P83G Dell Laptop. My device was working properly until the AC adapter prompted that the correct wattage couldnt be determined. This happened for a couple weeks until I noticed my critical problem that I have today.

When I log in my home screen appears but then the screen flashes black and all the windows app that I had open will close and restart. I cannot go into any app other than chrome . Any help please

:)

 

My Laptop keeps restarting

Hi Charles,

Corruption within the system files is one of the possible reason why your laptop suddenly restarts. For us to provide an accurate solution, we would need you to answer the following questions:

• Which build, version and edition of Windows 10 is installed on your computer?
• What is the make and model of your laptop?
• What changes were made to the device before this issue happened?
• Have you encountered any error messages when the computer restarts?

For initial troubleshooting, we suggest following the steps provided by
Niranjan Manjhi in this thread.

We'll be waiting for your reply.

 

Laptop keep restarting

Hi Elias,

Thank you for the update.

Since the laptop crashes before you can perform any troubleshooting step, I would suggest you to contact the laptop manufacturer in this regard.

Please revert if you face any issues with Windows in future.

 

Laptop Refresh rate

Judging from the HP site and reviews I Googled, that the specs are very basic on the screen beyond listing it as an IPS. I would assume as such that 60Hz is the refresh rate of that screen, any higher and you'd see advertising about it in the software, on the box, maybe even a sticker on the laptop itself, on top of reviews and HP's own speck sheet for that laptop.

I would recommend you contact HP Support as they should be able to provide you with the correct answer. *Toast :toast: