Windows 10: I am unable to locate my saved photos and other information after this recient update where...

Update for 2020-1 KB4832695 and KB4534132 was installed on 1/28/2020. When my system restarted, I received a message that I had to sign into my Microsoft account. I followed the instructions how ever my save desktop picture was gone along with all of the photos that I had saved, all of my personal settings were gone also. what happened and how do I bring back all of my saved information.

:)

 

Unable to Save Favorites in Maps app

Hi Ali,

To assist you better help us with the information below.

Computer

• What is the make and model of your Computer?
• Have you installed all the pending updates on your computer?
• Which Windows 10 build is installed on the computer?
• What happens when you try to save the favorites?
  
• Do you get any error message or code?

At first you have to sign in using a Microsoft account, if you have not logged the saved favorite’s will be not be visible next time when you open Map app.Also make sure Date, Time and Region are
set correctly.

Suggest you to follow below steps to save your favorite location on you Maps app on your computer.

• Open Map App, Search for the location.
• On the left pane Click on the Star Icon to save your favorite place.

If you are still unable to save favorites on your computer follow the below methods.

Method 1: I suggest you to run Windows Store apps troubleshooter from the below Microsoft Help Article and check if it helps.

http://windows.microsoft.com/en-us/windows-10/run-the-troubleshooter-for-windows-apps

If the issues still persist, refer to the below method.

Method 2: Update Windows Store Apps and games.

Checking for updates for apps and games from the Windows Store

http://windows.microsoft.com/en-gb/...updates-for-apps-and-games-from-windows-store



Mobile

Provide the information below to help you better.

• What is the make and model of your mobile?
• What happens when you try to save the favorites?
  
• Do you get any error message or code?

• Make sure Date, Time and Region are set correctly, try to restart your phone and check if will be able to Save the Favorite location.
• Also check if there are any update available for this from Store>Menu>Downloads and updates>Check for updates.

Suggest you to follow below steps to save your favorite location on you Maps app on your computer.

• Open Map App, Search for the location.
• On the left pane Click on the Star Icon to save your favorite place.

Hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to assist you.

Thank you.

 

Making HDD as default saving location instead of sdd for files

Hi Kiefer,

Thank you for contacting Microsoft Community.
I will surely help you to fix this issue.

I suggest you to try the following steps to change default saving locations. Check if it helps.

• 
  Click on Start and click on
  Settings.
  
• 
  Open System and click on
  Storage in the left-pane.
  
• 
  Under the section Save Locations in the
  right-pane, select the appropriate location to which you want to save files.
  
• 
  Restart the computer and check if it helps.
  

Hope this information helps. Reply to the post with an updated status of the issue so that we can assist you further.

 

Windows 10 Photo App unable to sync photos

Hi,

I realize that you face difficulty with photos app. I will certainly help you.

To assist you better, let us know whether you are using same Microsoft account to login to the Windows photo app on both laptop and Desktop.

If not I suggest you to use same Microsoft account to log-in both laptop and desktop.

Then sign out of the photos app and restart the system. Then login again into Windows photo app and check.

If the issue persists, I suggest you to remove and re-add the source location within the windows photo app. Please follow below steps to change the source location.

• 
  Type photos in search bar and press enter.
  
• 
  Then click on settings (gear icon) in photos app and under
  sources section add the path where photos are saved.
  

Please get back to us if you still face any difficulty with photos app.

Thank you.