Windows 10: Pinnacle 23 failing to start after 12pm on 12th Februry. And Microsoft failing to keep my...

My Pinnacle 23 software was working perfectly up to about 12noon on the 12th February then following Microsoft update it will not load.

Microsoft Tec spent 3 hours trying to load a new version of windows 10 but it failed 4 times. She told me it was to be looked at by an advanced technician. After waiting several hours Advanced Technician Lloyd tried for about an hour and half to sort it out and upgrade to a new version of windows 10. Failed and promiced to get back to me. 5 days later and many promiced telephone appointment times non of which have resulted in a call back. The latest 1515-1530 this afternoon, it is now 1830 and still waiting.


So any ideas about a/ the issue and B/ how do I get Microsoft to actually make the calls they are promising me?


Is this usual for Microsoft or am I unlucky?


Best regards John B

:)

 

Bigger fail?

I voted for BD . The fact that AMD has been very secretive , All the delays and a WR OC to me is nothing but a FAIL to me , Lots of fluff no substance . The rest of the list is not as much to me as this is . Why is SB on there ? That is no were near a fail and as for the political stuff goes WE ALL KNOW THEY HAVE FAILED ! The last one on the list I do not even know what that is .

 

KB4025339 Fails Install 0x80070564


Thanks
I am trying Eagle 51's suggestions now. Windows Update troubleshooter found a bunch of errors and fixed all but one.The update is trying to download KB4025339 again. I'll see what happens. At step one troubleshooter finishes with one error unresolved "Potential Windows Update Database Error Detected-Not Fixed". Windows update stalled at 0%.

At step 2 same troubleshooter error. The KB finished a new download failed to install.
Did step 3 KB has downloaded but fails to install.

If Eagle's suggestion doesn't work I'll try EdTittel's suggestion

Tried bothe Eagle & Ed 's suggestions - do not work. Anyone else?

I have noticed that the latest update for my nvidia drivers has failed to update. Wondering about that!

 

Is this a symptom of a failing PSU?

If the machine is failing to POST then it isn't related to anything with the trojan/worm.

It can be a failing battery, try what imperialreign suggests to test.