Windows 10: Movies app decreases the sound when it's in focus?

And when unfocused or minimized it's increased again. Is this a bug or feature? If so can it be disabled?

submitted by /u/DMGLMGMLG
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:)

 

Windows 10 Movies & TV App: No Sound

Hi,

I suggest you to un-install and re-install Movies & TV App and check. Follow the steps:

• Press Windows Key.
• Type Windows Powershell.
• Right click on it and select Run as administrator.
• Type in the following command to un-install Movies & TV App.

get-appxpackage *Microsoft.ZuneVideo* | remove-appxpackage

Note: The Movies & TV App can be reinstalled using the Store App or by following the link mentioned below. You will need to exit the Store app if it is already open before reinstalling the app.

Get Movies & TV - Microsoft Store

Hope it helps.

 

No surround sound on purchased movies

Hi,

Thank you for posting the query on Microsoft Community.

I appreciate your interest on Windows 10.

I understand your concern and will help you with the issue.

Before we proceed, I would like you to answer the following question:

• 
  What is the make and model of the computer ?
  
• 
  What is the make and model of the sound card?
  
• 
  Does the issue occur with the movies downloaded from Movies and TV app?
  

I suggest you to follow the steps below:

Method 1

I Suggest you to check the quality of videos downloaded from the app, if the issue occurs only with the movies downloaded from Movies and TV app. If the issue doesn't occur in other videos saved on the computer and persists even after download
the HD movies from the app then I suggest you to run the app troubleshooter and check.

To do so, please follow the below link and check if that helps.

http://windows.microsoft.com/en-us/windows-10/run-the-troubleshooter-for-windows-apps

Method 2

If the issue occurring with both the movies from the app and the videos saved on the computer then I suggest you to go to sound settings and select speaker type as 5.1.

To do so, please follow the steps below:

• 1. Press Windows key + X and select control panel.
• 2. Click on Hardware and Sound, and then clicking Sound.
• 3. Click the Playback tab, select Speakers, and then click
  Configure.
• 4. Under Audio Channels, select which speakers are present in your
  speaker configuration, and then click Test. You should hear a
  tone play in each speaker. Click Next, and then follow the directions to continue the configuration process.
• 5. Select 5.1 surround in the option and click on
  OK.

Note: Your sound card determines which options you see during the speaker configuration process. For example, if you're using a mobile PC with internal speakers, you might only see Stereo in the Audio Channels section.

If issue persists,


Method 3

Update the Sound card driver and check if it helps.

Follow the steps to update the Sound card drivers.

a. Press Windows Key + X and then click Device Manger.

b. Search for Sound, Video and Game Controllers and expand it.

c. Right click on the soundcard driver and select
update driver software.



Please get back to us with the updated status. WE will be happy to assist you further.

 

Movies & TV app not working properly.

Hi,

I suggest you to un-install and re-install Movies & TV App and check. Follow the steps:

• Press Windows Key.
• Type Windows Powershell.
• Right click on it and select Run as administrator.
• Type in the following command to un-install Movies & TV App.

get-appxpackage *Microsoft.ZuneVideo* | remove-appxpackage

Note: The Movies & TV App can be reinstalled using the Store App or by following the link mentioned below. You will need to exit the Store app if it is already open before reinstalling the app.

Get Movies & TV - Microsoft Store

Hope it helps.