Windows 10: My update is stuck at 91% for over 12 hours

KimberlyHolohan · Feb 18, 2020

I started my update yesterday around 1:30 and by 3:30 I was at 91% and hasn’t moved from that point. The screen reads “Working on updates 91% Don’t turn off your PC. This will take a while”.

It sure has been a while, it shouldn’t take this long. Please help!

:)

KatibHussain · Feb 18, 2020

Windows 10 update stuck at 91%, left laptop on for over 12 hours

So i did this update before and it was stuck at 88% 7 hours later 89%, this time the update started around 10:30pm on the 29/09/16 and i checked up on it in the morning around 8:30 and it stuck on 91%, now it was 11:45am and it was still stuck on 91%, can someone guy me any insight on what could be the cause of the problem and any solutions to them?

Thanks guys!

Okiejim · Feb 18, 2020

Windows 10 updates stuck at 91% for 7 hours

I agree with surelip. The suggested fix is not helpful if update is stuck at 91%. I can not run the suggested fix if computer has never finished update to boot up.

BoerenKnuppel · Feb 18, 2020

Windows 10 updates stuck at 91% for 7 hours

Hi Arthur,

Thank you for posting in Microsoft Community and being a part of Windows 10.

I understand the inconvenience you are facing in installing Windows Updates on your device as it is stuck at 91%. We will help you with this issue.

This issue might be due to the anti-virus software or corrupted Windows Update Components.

I suggest you to hard reboot the computer and perform the below.

Method 1:

Step 1: I suggest you to uninstall the anti-virus software installed on your device and check for the updates.

If the issue still persists,

Step 2: I suggest you to
run the Windows Update troubleshooter and check.

Windows Update Troubleshooter resolves problems that prevents you from updating windows.

Steps:

Press Windows key and type
Troubleshooting.

Click on Troubleshooting and click on
View all in the left pane.

Select Windows Update to run theWindows Update Troubleshooter
and follow the on-screen instructions.

If the issue still persists then,

Method 2: I suggest you to try the steps mentioned in
Reset Windows Update components
and check if you are able to find the Windows Updates.

Registry disclaimer: Important this section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that
you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs.

Refer to the below article to backup and restore the registry in Windows:

http://support.microsoft.com/kb/322756/

Note: The above links applies to Windows 10 as well.

Hope it helps. Reply to the post with an updated status of this issue, we will be happy to assist you further.
Click to expand...

Microsoft was of no help to me at all (yet again). Pointing at others, in this case 3rd party antivirus software is a typical attempt to hide their own incompetence.

Another few hours of productivity lost thanks to Microsoft!

Here's what worked for me: http://www.thewindowsclub.com/windows-update-stuck-downloading-updates

Windows 10: My update is stuck at 91% for over 12 hours

My update is stuck at 91% for over 12 hours

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