Windows 10: Dell XPS: Laptop struggling to get past Dell screen

Discus and support Dell XPS: Laptop struggling to get past Dell screen in Windows 10 Support to solve the problem; Hi Everyone- Hoping to get some help/insight. My laptop (Dell XPS 13 / Version number 18362.657) has been struggling to turn on for sometime. The... Discussion in 'Windows 10 Support' started by linak, Feb 19, 2020.

  1. linak Win User

    Dell XPS: Laptop struggling to get past Dell screen


    Hi Everyone-

    Hoping to get some help/insight. My laptop (Dell XPS 13 / Version number 18362.657) has been struggling to turn on for sometime. The screen will light up with the Dell logo, however will not move past that point until I manually shut down & restart.

    I've been running some tests through the SupportAssist to make sure everything is okay and during the Hardware Checkup / Stress Test, I got the 'System Tests Were Not Completed Successfully' with an error on Video Card - Intel (R) HD Graphics 630: Transformation and Lighting Stress Test with an abnormal exit. I'm not sure if this is the cause, but I ran a diagnostic test upon rebooting and there were no errors...

    If anyone has any insight into what may be wrong, please let me know!

    :)
     
    linak, Feb 19, 2020
    #1
  2. Junaid_A Win User

    Dell XPS screen dimming

    Hi,



    Thank you for writing to Microsoft Community forums.



    • Are you aware of any changes that happened on the computer prior to this issue?


    The built-in diagnostic tools on Dell laptop PCs can help you determine if the screen abnormality you are experiencing is an inherent problem with the LCD screen of the Dell laptop PC or with the video card (GPU) and PC settings.



    In case of screen abnormalities, it’s recommended to isolate the LCD screen by running the built-in self test. Refer
    Run hardware diagnostics on the LCD screen section in the article
    How to Troubleshoot Display or Video Issues on
    Dell Laptop LCD Panel
    for the same.



    If no screen abnormality is detected in the built-in self test mode, try the other troubleshooting tips suggested in the article
    How to Troubleshoot Display or Video Issues on
    Dell Laptop LCD Panel
    .



    Note:

    • Restore points are generated when you install a new app, driver, or Windows update, and when you create
      a restore point manually
      . Restoring won’t affect your personal files, but it will remove apps, drivers, and updates installed after the restore point was made.
    • Restoring PC to factory defaults will result in data loss. You may take a backup of the data before restoring system to factory defaults.


    Hope it helps.

    Regards,
     
    Junaid_A, Feb 19, 2020
    #2
  3. michael Win User
    Is this problem with Dell 5558/9 Laptop Matee screen?

    i7 6500u 6th gen
    16GB RAM
    2TB HDD
    4GB Graphics
    15.6" FHD Screen
    Matte screen
    DVD ROM
    MAXX Audio

    Please suggest me any other laptop which comes closer to this except Dell 5559, i7 and 16GB RAM is must
     
    michael, Feb 19, 2020
    #3
  4. Dell XPS: Laptop struggling to get past Dell screen

    Dell Inspiron laptop Windows 10 stuck on Dell logo screen!!!!

    I have a Dell Inspiron laptop Windows 10 and it won't advance past the Dell logo screen. The computer turns on, the Dell logo appears for a few seconds, then the screen goes black, and then it does it all over again......the Dell logo appears, and screen
    turns black...and on and on.......

    I checked a few other forums and removed the battery, removed the power cable, held the power button down, powered it back on, it didn't work. I did a system diagnostic check and it came back good, with no problems.

    Help!! Any suggestions?

    Thanks in advance,

    Todd
     
    ToddMoriarty, Feb 19, 2020
    #4
Thema:

Dell XPS: Laptop struggling to get past Dell screen

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