Windows 10: Changing printer to online mode

It is HP, model 5255. I cannot change it to online. Please, help.

:)

 

Can't change printer preferences in Windows 10

Hi Chris,

Thank you for posting your query in Microsoft community.

I apologize for the inconvenience caused. We are glad to help you.

• 
  What exactly happens when you try to go into printer driver settings from Control Panel?
  

I suggest you to try the steps given below and check if it helps:

Step 1:

• 
  Type change default printer and hit
  enter.
  
• 
  Check whether you are able to change the preferences and properties from here.
  

Step 2:

• 
  Type printers and scanners and hit
  enter.
  
• 
  Check whether you are able to change the preferences and properties from here.
  

Hope this information helps. Do contact us for further queries. We will be happy to assist you.

Regards,

Jenith

 

Printer

Hi Mary,

Welcome to Microsoft Community and thank you for your interest in Windows 10.

Please follow the below methods and check if it helps.

Method 1: I suggest you to run the built-in troubleshooter to check and fix issues with printer. I would suggest you to run this troubleshooter to check if the issue is with your printer.

Refer these steps:

• Press Windows key +X, select Control panel.
• Click on troubleshooting and click on the view all option on the left panel.
• Then click on printer and run the troubleshooter, follow the onscreen instructions.

Method 2: This issue may arise due to printer’s driver incompatibility with Windows 10. I suggest you to install the drivers in compatibility mode and check if it helps. To do so kindly follow the below given steps:

• Right click on printer’s driver that you have downloaded from manufacturer website.
  
• Click/tap on Properties.
• Check the Run this program in Compatibility mode for under Compatibility tab
• Select Windows 8.1/8 from the drop down under Compatibility mode section.
• Click on Apply and Ok.
• Install the drivers, restart PC and check if issue is resolved.

Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist.

 

Wireless Printer Issue

Hi,

Thank you for posting your query in Microsoft Community.

I understand your concern and will assist you to resolve this issue.

I suggest you to follow the steps below and check if it helps.

Method 1: Run Printer Troubleshooter

Windows 10 has a built-in troubleshooter to check and fix issues with Printer. I would suggest you to run this troubleshooter to check if the issue is with your Printer. Refer these steps:

• 
  Press Windows key +X, select Control panel.
  
• 
  Change the view by option on the top right to Large icons.
  
• 
  Click on troubleshooting and click on the view all option on the left panel.
  
• 
  Run the Printer troubleshooter and.
  
• 
  Run the Hardware and devices troubleshooter.
  

I suggest you to Download the latest drivers from the manufacturer web site and install, if the issue persist install the available drivers in Compatibility mode and check if it helps.

Method 2: Install the drivers in Compatibility mode.

I would suggest you to install the latest available drivers on manufacturer's website in compatibility mode.

Follow the steps below on how to install driver in compatibility mode:

1. Download the driver from the manufacturer’s website and save it on your local disk.

2. Right click on the setup file of the driver and select “Properties”.

3. Select “Compatibility” Tab.

4. Place a check mark next to “Run this program in Compatibility mode” and select operating system from the drop down list.

5. Let the driver install and then check the functionality.

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help