Windows 10: Intermittent freezing at login screen

Discus and support Intermittent freezing at login screen in Windows 10 BSOD Crashes and Debugging to solve the problem; I've recently built a new Windows 10 PC and have found that the login page intermittently freezes after boot, followed by a reboot. When the PC... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by brunnenguk, Feb 20, 2020.

  1. Intermittent freezing at login screen


    I've recently built a new Windows 10 PC and have found that the login page intermittently freezes after boot, followed by a reboot.

    When the PC freezed, it is generally before I can enter my password/PIN.


    I found some similar issues reported here that suggested the following were contributing factors:

    • Hardware assisted virtualization extensions
    • Avast Antivirus
    • Oracle VirtualBox


    At this point, I have uninstalled Avast and Virtualbox and have disabled hardware assisted virtualization on the motherboard.


    I've had a look through the System events and can see a Kernel-Power message reporting "The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly." and an earlier error reportin that the previous shutdown was unexpected I was having difficulty yesterday evening as well

    There are a number of other information events logged but I'm not sure how many of these could point to a possible cause.


    I am currently running Windows 10 Pro build 18363.657 No other updates are available at the time of writing


    CPU is an AMD Ryzen 5 3600

    Installed RAM 32.0Gb

    Motherboard is X570 chipset based MSI MPG X570 Gaming Plus

    Primary storage is a Crucial SSD CT1000MX500SSD4

    Secondary storage is a WD Green HDD pulled from my previous build


    I'm not sure if this is a WIndows issue or if this is a Motherboard Firmware or other hardware issue. If I can rule out Windows related issues then it is one less thing to consider as this is a newly built PC, there are a large number of factors to consider


    Any ideas? and have I missed any details?

    :)
     
    brunnenguk, Feb 20, 2020
    #1
  2. Arun B J Win User

    Can't login to new computer w/Windows 10

    Hi,

    Thank you for your reply.


    • Are you able to login to Microsoft Account on Web?

    • Have you installed any language pack?
    I suggest you to follow the steps below and check if it helps.

    Step 1: I suggest you to select the appropriate language in login screen at the bottom right corner and check if it helps.

    Steps 2: Use On-screen keyboard in the login screen to login and check if it helps.

    Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.
     
    Arun B J, Feb 20, 2020
    #2
  3. rmanasa Win User
    Lock vs Login screen screenshot


    Hi Josey -

    Thanks for the quick reply. While your suggestion does change the sign in process, it doesn't address the differing screenshot question. Following the steps doesn't make the login screenshot the same as the Lock screenshot. As I mentioned, I can't even find the screenshots being used for both screens.

    Still looking a solution to this. Open to any other suggestions you might have to the problem. Thanks!
     
    rmanasa, Feb 20, 2020
    #3
  4. Intermittent freezing at login screen

    Lock vs Login screen screenshot


    You can use your own image of any background and just go to settings/personalize/lock screen and click on browse as in the image below. It should make whatever picture you use as the Lock Screen


    Intermittent freezing at login screen [​IMG]
     
    Josey Wales, Feb 20, 2020
    #4
Thema:

Intermittent freezing at login screen

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