Windows 10: Surface pro 5 always malfunctioning

Discus and support Surface pro 5 always malfunctioning in Windows 10 Drivers and Hardware to solve the problem; I don’t know about anyone else but my surface has been replaced 3 times and now ive been trying to get ahold of them because its malfunctioning again... Discussion in 'Windows 10 Drivers and Hardware' started by savannah1_1117, Feb 20, 2020.

  1. Surface pro 5 always malfunctioning


    I don’t know about anyone else but my surface has been replaced 3 times and now ive been trying to get ahold of them because its malfunctioning again and nobody will help fix it even though they sent me a usb in the mail and were supposed to stay in touch

    :)
     
    savannah1_1117, Feb 20, 2020
    #1

  2. Problem updating Windows Surface Pro 4 with Windows 10 feature updates

    Hi,

    I have manage to install image for Microsoft Surface Pro 4 by going to https://support.microsoft.com/en-us/...erecoveryimage and download a recovery image for Microsoft Surface Pro 4.

    What I did to reset your Surface from a USB recovery drive was:
    Step 1: Make sure your Surface is turned off and plugged in (hold down the power
    button for 30 seconds).
    Step 2: Insert the USB recovery drive into the USB port on your Surface.
    Step 3: Press and hold the volume-down button while you press and release the
    power button on your Surface.
    Step 4: When the Surface logo appears, release the volume button.
    Step 5: When prompted, select the language and keyboard layout you want.
    Step 6: Select Troubleshoot > Reset your PC.
    If prompted for a recovery key, select Skip this drive at the bottom of the
    screen.
    Step 7: Select the target operating system you wish to reset. This
    refers to the current operating system installed on your Surface.
    Step 8: Select Yes, repartition the drives, and on the next page, select Next.
    Step 9: Choose Just remove my files.
    Step 10: Select Reset.
    Surface restarts and the Surface logo displays while the reset process continues
    (this can take a while).

    This always fails and I have to do the below which continues installation.
    Windows 10 Installation Media:

    1. Insert the Media (DVD/USB) in your PC and restart.
    2. Boot from the media.
    3. Select Repair Your Computer.
    Select Troubleshoot.

    1. Choose Command Prompt from the menu:
    Type in the command:
    Diskpart
    Type in the command:
    List disk (Note which disk is your Boot drive number mine is 0)
    Type in the command:
    Sel disk 0
    Type in the command:
    List vol (Note which volume is the EFI partition mine is 4)
    Type in the command:
    Sel vol 4
    Type in the command:
    assign letter=V:
    Type in the command:
    Exit
    Type in the command:
    V:
    After you have assigned a drive letter Using Diskpart You can format the EFI partition:
    Example: if you assigned a letter V to the partition the command would be:
    format V: /FS:FAT32
    Type in the command:
    bcdboot C:\windows /s V: /f UEFI


    Now I have an issue that I cannot install Feature Updates. They keep failing to install.
    Any ideas how to resolve issue?
     
    jaburmester, Feb 20, 2020
    #2
  3. Roohi_Taj Win User
    Surface Pro 3

    Hi ChrisWaters3,

    Thank you for writing to Microsoft Community Forums.

    Could you please help me with the below information:

    1. Does the battery drain out, if the tablet is not connected to peripherals?

    2. Which version of Windows you are using? (To check, type: winver in start menu and hit enter.)

    I understand how something like this can try your patience. This issue is an indication of faulty drivers or incompatible driver.
    However, I suggest you to follow the troubleshooting steps mentioned below:

    Method 1: Check the drivers.

    Step1: Battery driver

    1. Press Windows andR
      key together on your Keyboard.
    2. Type devmgmt.msc and hit enter.
    3. Click on view on top > Select Show hidden devices.
    4. Expand the Batteries option from the list.
    5. Select the ACPI Compliant Control Method Battery> right click on the driver and click on
      Properties.
    6. Click on Driver tab > check if you have the option to
      Roll Back Driver.
    7. If yes, Roll back the driver or uninstall it and restart the computer.
    Uninstalling the driver will be automatically installed after the system is restarted. Check if the issue is fixed.

    Step 2: Keyboard driver.

    1. In the Device manager, go to ‘Other devices’, you will find
      Unknown devices.
    2. Double tap on the unknown device > click on
      Driver tab> click on update driver.
    3. Select browse my computer for driver software> Click on Let me pick from a list of device drivers
    4. Select keyboard, then click ‘Next.
    5. Select HID Keyboard device and click finish.

    Method 2: Run the toolkit.


    Note: If your Surface is managed by your work or school, check with your organization's IT department before running the tool.

    I would suggest you to run the toolkit provided by Microsoft on
    Fix common Surface
    problems using the Surface Diagnostic Toolkit


    If the above steps, doesn’t fix the issue. I would suggest you to follow the steps mentioned in the article on
    Surface Pro 3 Battery
    FAQ for the Surface Pro Embedded Controller Firmware update
    .


    Hope it helps.

    Roohi Taj S

    Microsoft Community - Moderator
     
    Roohi_Taj, Feb 20, 2020
    #3
  4. Brink Win User

    Surface pro 5 always malfunctioning

    New Surface Pro 5 and Surface Pro 6 firmware for Windows 10 - Aug. 29 Surface

    Source:
     
    Brink, Feb 20, 2020
    #4
Thema:

Surface pro 5 always malfunctioning

Loading...
  1. Surface pro 5 always malfunctioning - Similar Threads - Surface pro always

  2. Surface 5 pro will not boot

    in Windows 10 Drivers and Hardware
    Surface 5 pro will not boot: Surface pro 5 will not boot up https://answers.microsoft.com/en-us/windows/forum/all/surface-5-pro-will-not-boot/7887d0f7-82ca-47d7-840b-457528a033f2
  3. Surface 5 pro will not boot

    in Windows 10 Gaming
    Surface 5 pro will not boot: Surface pro 5 will not boot up https://answers.microsoft.com/en-us/windows/forum/all/surface-5-pro-will-not-boot/7887d0f7-82ca-47d7-840b-457528a033f2
  4. Surface 5 pro will not boot

    in Windows 10 Software and Apps
    Surface 5 pro will not boot: Surface pro 5 will not boot up https://answers.microsoft.com/en-us/windows/forum/all/surface-5-pro-will-not-boot/7887d0f7-82ca-47d7-840b-457528a033f2
  5. Surface Pro 5

    in Windows 10 Gaming
    Surface Pro 5: Doing the windows 11 update via USB it states that processor is not compatible. The computer is only 3 years old, not sure I would buy another if it is out of date that quick!Its not like it is a ASUS or Dell laptop, it is a Microsoft product. Why haven't you continued...
  6. Surface Pro 5

    in Windows 10 Software and Apps
    Surface Pro 5: Doing the windows 11 update via USB it states that processor is not compatible. The computer is only 3 years old, not sure I would buy another if it is out of date that quick!Its not like it is a ASUS or Dell laptop, it is a Microsoft product. Why haven't you continued...
  7. Microsoft Surface Pro 7- malfunction with system

    in Windows 10 Drivers and Hardware
    Microsoft Surface Pro 7- malfunction with system: Hello! I just got this computer back in July and starting about two months ago, the screen would suddenly break into a red/black haze, it would then go black, and if there was sound coming out before it spazzed, it would turn to static noise, and then it would shut itself...
  8. Microsoft surface pro 5

    in Windows 10 Installation and Upgrade
    Microsoft surface pro 5: Sorry this is a long one but please help! My first surface failed so my insurance gave me another one which im sure is a refurb. From first using it, i often had issues with turning it on. It seemed as though the power button just wouldnt respond and i'd have to hit it a...
  9. Surface Pro 5

    in Windows 10 Drivers and Hardware
    Surface Pro 5: Hi everyone! My Surface is stuck in an "infinite boot loop" I have done everything to try and fix it. I already tried to use the Recovery Media Tool on a USB, however, no drives come up when I try to reinstall windows. So, I then tried to manually create a partition drive in...
  10. Surface Pro 4 Keyboard malfunction

    in Windows 10 Drivers and Hardware
    Surface Pro 4 Keyboard malfunction: My Surface Pro Keyboard Cover is behaving badly. When I boot the computer, it randomly sends strings of characters to the computer. Usually it does this at the login screen, producing an incorrect password before I can even input the correct one. I have been able to log in...