Windows 10: Windows 10 Pro Black Screen of Death when playing games

Hello Folks,


I built my own PC Desktop a few months ago. I used a webpage called Logical Increments to figure out what parts to use.


This is what happens most often: After playing a game The Witcher 3: Wild Hunt GOTY for about an hour or so the monitor goes blank. The game music can still be heard at times, not always. Maybe once in 3 crashes. I cannot get back to the desktop at all. Also, sometimes there is a loud electronic buzzing sound. Sometimes not. Sometimes at the very beginning when I enter the game there are 4 to 5 beeps. The sounds are not always present when the computer goes black.


I have updated drivers. Windows updates. I have looked into the Hz of the monitor and I am using the recommended value. I am looking into the paging file number now.


At one point I thought this had to do with the game being in Fullscreen mode or Windowed mode. But it sees to happen either way.


I have checked the GPU's temperature, and when I play it is always between the high 30's to about 45 degrees. And I think my card can go up to 95 degrees.


I am at a loss. And I am thinking about resetting the computer completely. Pull it apart, and rebuild it step by step.


I am including info the parts for the build. And the latest Minidump info. My antivirus is AVG. Any help is appreciated, thank you.


Here is the build:


GPU AMD Radeon RX 5700 XT



CPU AMD Ryzen 7 3700X Zen 2/Matisse



HSF be quiet! Dark Rock 4



Mobo ASRock X570 STEEL LEGEND



RAM 16GB DDR4



Boot Dr. WD Green 120GB PC SSD – SATA

C: – Where the OS is.


HDD 2TB SATA

S: – Pictures/Songs/Comics/Docs/Comic/Art


SSD Intel 660p 1TB SSDPEKNW010T8X1

P: – Programs/Games/Apps


PSU EVGA SuperNOVA 650 G3 220-G3-0650-Y1


Case Phanteks Enthoo Pro



OS Windows 10 Pro



Mouse Logitech G602



Keyboard G.SKILL RIPJAWS KM780R



Monitor MSI Optix G24C Curved



Speakers Logitech Multimedia Speakers Z200



OD Asus 24x DVD-RW Serial-ATA Internal



And here is the Minidump file I have from the latest crash last night:

==================================================
Dump File : 021920-10203-01.dmp
Crash Time : 2/19/2020 10:20:08 PM
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : ffffb90b`aef1a010
Parameter 2 : fffff802`4d800818
Parameter 3 : ffffffff`c0000001
Parameter 4 : 00000000`00000003
Caused By Driver : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+240aaa
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+1c1510
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\021920-10203-01.dmp
Processors Count : 16
Major Version : 15
Minor Version : 18362
Dump File Size : 2,335,516
Dump File Time : 2/19/2020 10:21:42 PM
==================================================


Juan Gonzalez

:)

 

Blue Screen of Death (Crash) When Playing Games


Nothing for step 10.

Step 11 -

 

Unable to play video games on Windows 10, black screen after log-in screen

Hi Natasha,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

I understand the inconvenience you are facing with accessing the Windows 10 operating system, we will help you with this issue.

Do let us know the following to assist you better with this issue:

• From where are you trying to play the video games (downloaded/ from website)?
• If you are playing games from website which browser are you using?
• Were you able to see any error code/ error message when the game crashes?
• Are you able log-in to your computer?

This issue might have occurred due to corrupted/ outdated display drivers.

As you see black screen while logging to the desktop, I suggest you to refer to the below Microsoft article about this issue, try the troubleshooting steps and check if it helps.

Black screen after upgrading to Windows 10

Also, I suggest you to install all the pending updates on your device.

Steps:

• Connect to the internet.
• Press Windows key and type
  updates.
• Click on Check for updates.
• Under Windows Updates, click on
  Check for updates.
• Try to install the updates being shown.

Hope it helps. Kindly update the status of this issue and required information, we will be happy to help you further.

 

Windows 7 black screen of death

I read a report a little while ago that said the black screens were nothing to do with updates but due to a malicious program (it hit more than just windows 7 users - vista, xp and 2000 were also prone to the black startup screen of death if infected). My windows 7 install is fully up-to-date and i've never had the black startup screen.

Just run some decent anti virus and you should be safe (i suggest microsoft security essentails since it's free and pretty decent). When you've installed an anti-virus i'd suggest doing a full scen to be sure there's nothing there.