Windows 10: Playing Jigsaws Game

I have downloaded free jigsaws etc from Microsoft Store.

I have trouble opening them.

Instead I get adds for Xbox and asking me to open Account.

I don't have and X box but love doing Jigsaws that earn points to access other jigsaws.

How do I solve problem?

Helen


[Original Title: microsoft games]

:)

 

Jigsaw can't sign in

We also suggest resetting Microsoft Jigsaw from the Settings menu to resolve any corrupted game data.

• Click Start and click Settings.
• Select System.
• Select Apps & features.
• Find Microsoft Jigsaw and click Advanced options.
• Click Reset.
• Restart your device so that the changes can take effect. Sign in to the game and check if it works.

Another solution we recommend is to uninstall and reinstall the game. This will replace corrupted game files. Refer to

How to uninstall and reinstall a game on Windows 10 for the steps.

Keep us posted with the progress. We'd be glad to provide you additional suggestions.

 

Microsoft Jigsaw Will Not Load

I was getting Error Code: 0x803F8001 both before and after "uninstalling" Microsoft Jigsaw. It worked perfectly for years, but stopped working within the last week. It would start to load, and eventually bomb out. I have tried the following suggestions:

• Uninstall Jigsaw. Now I cannot reinstall Jigsaw. Get Error Code: 0x803F8001
  

• All steps above from Jomari Arc . Step #4 took longer than expected, but it did eventually do what you
  said. These steps did not allow me to reinstall Microsoft Jigsaw.

• Microsoft Windows Store App. Troubleshooter - It ran and said it fixed a "possibly corrupted cache" . This did not allow me to reinstall Microsoft Jigsaw.

In a similar community, titled "Microsoft Jigsaw Error code Ox803F8001", I tried all of the steps from Loraine Mon, from this link: Microsoft Jigsaw Error code Ox803F8001

Again, this did not allow me to reinstall Microsoft Jigsaw. Messages are "downloading", then "acquiring license", and then it errors out with Error Code: 0x803F8001

Day after day, same problem. Xbox and Store and Solitaire all work fine. Microsoft Jigsaw is the problem. When it was installed, it bombed out trying to open. After "uninstalling", it will not reinstall.

 

Microft jigsaw

Hello DonaY,

Thank you for writing to Microsoft Community Forums.

As you have mentioned that you are unable to load Microsoft Jigsaw game, I would like to ask you a few questions regarding the issue to get a better picture.

1. What happens when you try to play Jigsaw?
   
2. May I know if you are getting any error while trying to load the game?
   
3. Are you playing Jigsaw on Windows or Xbox?
   

Revert to us, to proceed further.

Mala. S

Microsoft Community – Moderator