Windows 10: Lenovo 730 Yoga Touchpad Issues

Hi!


I recently purchased a Lenovo Yoga 730 second hand, with a broken touch screen. It was working fine until the touch pad or mouse would get dragged to the top right of the screen, where I would see little white dots with crosshairs on them Touchscreen dots? I unplugged my mouse, and I still had the same problem. Anyways, I've uninstalled and updated drivers for both the mouse drivers and the touchpad drivers, and it didn't make any difference. Because the touchscreen no longer works, I've disabled that as well. The mouse shadow is also disabled. I even tried uninstalling and reinstalling the driver, and that seemed to make it worse. I haven't yet tried the BIOS solution to see if the problem persists in BIOS, is that my next step? I don't exactly have a ton of files to worry about on this laptop, so a system reset isn't actually too difficult, just wondering what the next step should be.

:)

 

Lenovo Reveals the Yoga 730 and Yoga 530 2-in-1 Laptops with Alexa Support

At MWC this year, Lenovo announced two new additions to their Yoga line of laptops. The Yoga 730 comes in 13-inch and 15-inch models while the Yoga 530 is only available in the 14-inch flavor. They feature up to Intel's latest 8th Gen Intel Core i7 processor with the Yoga 730 having the option of coming with a NVIDIA GeForce GTX 1050 discrete graphics card. Apart from conventional input methods, consumers can also interact with the Yoga 730 through voice since it comes with built-in Alexa support. The integrated far-field microphone allows Alexa and Cortana to listen and respond to the user with relative ease.

The Yoga 730 is equipped with a UHD IPS touchscreen display while the Yoga 530 is fitted with a FHD IPS touchscreen. Lenovo is also offering the optional Active Pen 2 with up to 4096 levels of sensitivity for those users who love to write, draw, or jot down notes on their laptops. The new Yoga laptops are thinner and lighter than ever too. The 15-inch Yoga 730 comes in at 1.89 kg and the 13-inch model at 1.12 kg. The 14-inch Yoga 530 weighs 1.6 kg. The 13-inch Yoga 730 with Lenovo Active Pen 2 included starts at €999 (VAT included) and the 15-inch model with Lenovo Active Pen 2 included starts at €1,099 (VAT included). The 14-inch Yoga 530 costs around €549 (VAT included). All three models should be available soon on www.lenovo.com and select retailers.








Lenovo Yoga 730 13-inch model specifications

• 13.3 inch touchscreen display (1920 x 1080 IPS or 3840 x 2160 IPS)
• Up to 8th-gen Intel Core i7
• Intel HD graphics
• 4GB/8GB/16GB RAM options
• 128GB/256GB/512GB PCIe SSD options
• Up to 11.5 hours battery life (FHD or 4K display)
• 802.11ac WiFi
• 2 Thunderbolt 3/USB-C ports
• 1 USB 3.0 Type-A port
• 3.5mm audio jack
• 12.1" x 8.5" x 0.6"
• 2.5 pounds

Lenovo Yoga 730 15-inch model specifications

• 15.6 inch touchscreen display (1920 x 1080 IPS or 3840 x 2160 IPS)
• Up to 8th-gen Intel Core i7
• Optional NVIDIA GeForce GTX 1050 graphics
• 8GB/16GB RAM options (8GB DDR4 + 8GB DIMM)
• 256GB/512GB/1TB PCIe SSD options
• Up to 9 hours of battery life (4K) or 11 hours of battery life (FHD)
• 802.11ac WiFi
• 1 Thunderbolt 3/USB Type-C port
• 2 USB 3.0 Type-A ports
• HDMI
• 3.5mm audio jack
• 14.2" x 9,8" x 0.7"
• 4.2 pounds

Lenovo Yoga 530 specifications

• 14 inch display (1366 x 768 touchscreen or 1920 x 1080 IPS touchscreen)
• Up to 8th-gen Intel Core i7
• Optional NVIDIA GeForce MX130 graphics
• 4GB/8GB/16GB RAM options
• 128GB/256GB/512GB PCIe SSD options
• Up to 10 hours battery life
• 802.11ac WiFi
• 2 USB 3.0 Type-A ports
• 1 USB 3.0 Type-C port
• SD card reader
• HDMI
• 3.5mm audio
• 12.9" x 9" x 0.7"
• 3.5 pounds

 

Laptop Touchpad Problems: Windows 10 Lenovo Yoga 730

Hi,



Thank you for writing to Microsoft Community Forums.

1. Are you aware of any changes made on your PC before this issue occurred?
   
2. May I know the version of Windows are you using?
   

I suggest you to try the following methods and check:



Method 1: Check of Windows updates.



Suggest you to refer this article to Update Windows.



Method 2: Install driver through file repository.



1. Press Windows and R
key together on your Keyboard.

2. Type Devmgmt.msc and hit enter.

3. Click on View and select
Show hidden devices.

4. The hidden devices will be visible now, expand the Universal Serial Bus controllers.

5. Check if you have unknown device. If yes, uninstall it.

6. Search for USB 2 keyboard driver. Right click on the driver listed. Click on Update.

7. Select ‘Browse my computer for driver software’.
Click on Browse.

8. Select the driver from C:\Windows\system32\DriverStore\FileRepository.

9. Select the appropriate driver and install it.

10. Proceed with the onscreen instructions to install it.



Method 3: Update driver from Lenovo Vantage.

1. In the search box on the taskbar, type
   Lenovo Vantage and then select
   Lenovo Vantage.
   
2. Click on "Download and Install Lenovo Updates for Your Device
   
3. Check for updates
   

If the issue is not resolved try to update BIOS for Yoga
Laptop (Lenovo)



BIOS Disclaimer:

Modifying BIOS/ complementary metal oxide semiconductor (CMOS) settings incorrectly can cause serious problems that may prevent your computer from booting properly. Microsoft cannot guarantee that any problems resulting from the
configuring of BIOS/CMOS settings can be solved. Modifications of the settings are at your own risk.



Method 4: Troubleshoot touchpad.



Refer this article to Fix
touchpad problems in Windows 10.



Hope it helps.



Thanks,

Suman.B

Microsoft Community - Moderator

 

Laptop Touchpad Problems: Windows 10 Lenovo Yoga 730

Hi Suman,

First of all I appreciate you trying to help me out with this issue. It's a very odd one as it started happening rather abruptly.

Unfortunately, I tried all of your methods (sort of, will get into the details shortly) and none of them fixed my touchpad.

Before I get into what I did with your provided methods, I'll also go ahead and answer your first two questions about my laptop:

1. No, I am not aware of (or at least have not noticed) any major changes to my laptop prior to this malfunction with the touchpad. It started one day and got progressively worse to the point where nothing I do fixes mouse functionality at all. Windows update
at the time was still staying that my system was all up to date.

2. I am using Windows 10 on this device, which it already came with at the time of purchase. Let me know if that is not what you are asking. I just assumed so.

Now, for the methods:

For method 1, windows update was one of the first places I went to try and fix the issue. I checked for updates multiple times even after rebooting my Yoga and nothing changed with the touchpad.

For method 2, I got to device manager and selected show hidden devices. I then checked for any items listed as unknown under universal serial controllers. I found nothing with that name. When continuing with your instructions, I could not, however find my
USB 2 keyboard driver device (checked under universal serial controllers). All I had under that label was a couple USB composite devices, a USB root hub (USB 3.0), and an Intel (R) USB 3.0 eXtensible Host Controller - 1.0 (Microsoft). Because of this, I could
not continue with the rest of this method.

I had heard of trying Lenovo Vantage updates in the past. I tried it this time and the updates did not fix the problem either. Method 3 did not work.

For method 4, I had already tried in the past to update the mouse drivers in device manager, and again, nothing changed.

With all of that mentioned, I think it might also be worth noting that under Human Interface devices in device manager, there is an item listed as I2C HIID twice (there are two of them), and one of them had an exclamation icon next to it. I looked at the
properties of that one, and it said in the general tab under device status:

This device cannot find enough free resources that it can use. (Code 12)

If you want to use this device, you will need to disable one of the other devices on this system.

I looked up this error code online and tried the fix methods suggested, from uninstalling that specific item to trying to update it, and neither have worked. I am not sure whether this is the culprit behind my touchpad problem, but I am relatively confident
that it very well could be. I was wondering if you could provide any insight into whether this is related to my touchpad malfunction and if so, how to resolve it.