Windows 10: HyperX headset won’t work after new windows update

I have the HyperX Cloud Core headset. It was working perfectly fine before updating windows. I tried everything. I re-installed the audio drivers, disconnected and reconnected the jacks, and updated all drivers I could. Nothing worked. Even the mic doesn’t work. How can I fix this?

:)

 

Windows 10 update for HyperX Cloud II Gaming Headset

I made an account just to describe my similar situation. It could possibly apply to some of you who haven't gotten your mic to work yet:

• I bought a HyperX Cloud headset (the one without the soundcard).
• After two months the microphone randomly stopped working after not being used for a week. Headset played sound normally.
• Tested and checked a lot of things - turned out the microphone worked fine, but the cord coming from the headset to the dongle was the problem.
• Reported the product as defective to my local store and they confirmed my suspicion and replaced the device.

But it's not where it ends.

• I now have HyperX Cloud 2 with the soundcard after trading headsets with my boyfriend.
• In the SAME EXACT fashion the microphone stopped working again on a completely different headset.
• Tested it again and it's THE SAME ISSUE. The cord coming from the headset is defective, mic is actually fine.
• I emailed the manufacturer and they said to mail them the device, which I'll be doing in the next few days. (update: Kingston replaced the headset and sent me a new one)

I'm certain that this is a type of manufacturing error because this is absurd. I take good care of my equipment and have never experienced things randomly dying on me like this.

So if you haven't yet found a solution, consider testing the microphone on its own (after checking if it isn't muted or disabled) by plugging it straight into the jack on your computer, try it on different machines and if you have a friend with the same
headset, change the mic and test everything with theirs as well.

EDIT:

For reference I've always used Win 8.1 and my boyfriend was on 8.1 and Windows 10. I had these issues, he never did.

 

Cannot raise the volume on my HyperX headset.

Hi,



Thank you for writing to Microsoft Community Forums.



We will need the following information from you to help you further with the issue:

• When you say, “its stuck on 0 and wont move when I slide it” is the option to move the slider greyed out?
  
• Does this issue occur only while using Discord?
  
• Which build version of Windows 10 are you using? To check type:
  winver in the search bar on the Taskbar and hit
  Enter.
  
• What is the complete model number of the HyperX headset?
  
• What is the make and model of the computer?
  

In the meantime, I suggest you to refer the troubleshooting steps mentioned below:



Method 1: Changing ports



I suggest you to try connecting the headset to a different port and check if that helps in resolving the issue.



Method 2: Updating drivers



You may try updating the Sound drivers and see if you are able to adjust the levels. Please refer the article

Update drivers in Windows 10.



Please reply with the status of the issue, we will be glad to help you further.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

HyperX Cloud 2 Headset lost Microphone output Quality after Windows 10 upgrade.

Hi,



Thank you for writing to Microsoft Community Forums.



I understand it can be frustrating when the Microphone is not working properly after upgrading to Windows 10. For further clarity on the issue and to guide you accordingly, respond to the questions listed below:

1. Are you facing the issue only with Discord application?
   
2. Have you tried using any other headset/microphone?
   

I suggest you to follow the steps mentioned below and check if that helps.



Method 1:



Try disabling NVIDIA Virtual Audio Device and check if that helps.

1. Press Windows key + R. This will open
   Run. Alternatively, you can go to Start and search for Run.
   
2. In Run dialog box, type
   devmgmt.msc and hit enter.
   
3. Now expand the Sound, video and game controllers.
   
4. Right click on NVIDIA Virtual Audio Device (Wave Extensible) (WDM) and click on
   Disable.
   

Method 2;



Update the firmware for HyperX Cloud 2 gaming headset, you can download the firmware from the official

website of HyperX.



We await your response.



Regards,

Prakhar Khare

Microsoft Community – Moderator