Windows 10: Does 2nd tier support from Microsoft exist or it is just a scam?

Discus and support Does 2nd tier support from Microsoft exist or it is just a scam? in Windows 10 Drivers and Hardware to solve the problem; I contacted Microsoft last Monday and spent 3 hours trying to figure out why Windows cannot connect to my External Hard drive. He gave up and told me... Discussion in 'Windows 10 Drivers and Hardware' started by LesCanadiens, Feb 22, 2020.

  1. Does 2nd tier support from Microsoft exist or it is just a scam?


    I contacted Microsoft last Monday and spent 3 hours trying to figure out why Windows cannot connect to my External Hard drive. He gave up and told me that a Second Tier agent would call me on Friday noon and if I wanted to change to an earlier time just to respond to the email. There were about four lies in just that conversation. sent 6 emails and no response whatsoever so I called again and the agent said he would change it to 10am. I asked for an email confirmation which I never got. Waited at 10am , 11am and noon and never heard form a single call.


    Tried to call back from 6pm to 1:30pm on Driday and all the agents did was put my in a never ending queue. They were so lost, couldn't red, had no clue what my issue was or what was going on.


    Spent all day Saturday trying to get an agent to transfer me to a 2nd Tier Agent. They said one would call me back in 30 minutes then was on hold for about another 4 hours. Is this company just on big arrogant, selfless, rude and evil company?


    Can anyone tell me how i can get service form this corporate monster? Any assistance would be appreciated.

    :)
     
    LesCanadiens, Feb 22, 2020
    #1

  2. Microsoft support scams

    Yes. That's a scam.

    Microsoft doesn't call you if you didn't ask them to call you.

    Do not trust unsolicited calls. Do not provide any personal information.

    Please read:

    And watch:

    Fake Tech Support Scams – video from the MS Digital Crimes Unit

     
    Jsssssssss, Feb 22, 2020
    #2
  3. 2nd tier support call disconnected

    I had a 2nd tier support tech who was supposed to call me the morning. Unforunately, our electric went off for less than 2 minutes, but it disconnected my phone from the call. I expected the tech to call back since he had the number, remote connection
    box was still on my screen.

    His name was Surjeet Singh Shokeen. I was able to type a message in the remote connection box at 12:10 pm and I told him the electric had gone out and typed in my phone number again. He ended the session at 12:18 pm, and he should have seen my note. And
    in the past when a session has been closed by the tech they believe the problem has been fixed. He still hadn't fixed my sign in problem, and was aware I had additional issues. I still need help, but when I dial the number for tech support it tells me there
    is a long wait time and then it disconnects.

    What do is do?
     
    rbs-jos2500, Feb 22, 2020
    #3
  4. Smeed Win User

    Does 2nd tier support from Microsoft exist or it is just a scam?

    Smeed, Feb 22, 2020
    #4
Thema:

Does 2nd tier support from Microsoft exist or it is just a scam?

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