Windows 10: Windows 10 Start Menu Keeps Crashing upon Scrolling

Discus and support Windows 10 Start Menu Keeps Crashing upon Scrolling in Windows 10 Customization to solve the problem; Hi all, I'm hoping to get some advice with a new issue in my Windows 10: my Start Menu keeps crashing and restarting if I scroll on it. Once I open... Discussion in 'Windows 10 Customization' started by Jian Gao, Feb 23, 2020.

  1. Jian Gao Win User

    Windows 10 Start Menu Keeps Crashing upon Scrolling


    Hi all,


    I'm hoping to get some advice with a new issue in my Windows 10: my Start Menu keeps crashing and restarting if I scroll on it.


    Once I open the Start Menu and scroll it, the Start Menu, together with explorer, crashes after 1 or 2 seconds. It then pops up again after the explorer restarts.

    The Start Menu works well before any scrolling, but once I scrolls it will crash after a few secs or immediately after I left/right-click any of the buttons on it.


    By using Tab, Space, Enter and arrow keys, I can "scroll" the Start Menu with keyboard and this will NOT make it crash.


    Together with this issue I also found that the File Explorer's searching box not operating well, but I don't know if these two issues are connected.



    I've tried the following methods and unfortunately they do not work for me:

    - SFC

    - DISM


    ===========================================


    Details from the Reliability Monitor some terms may be inaccurate because they were translated from Chinese:


    Description​

    Faulting Application Path: C:\Windows\explorer.exe​


    Problem signature​

    Problem Event Name: APPCRASH​

    Application Name: Explorer.EXE​

    Application Version: 10.0.19041.84​

    Application Timestamp: 01e78678​

    Faulting Module Name: twinui.pcshell.dll​

    Faulting Module Version: 10.0.19041.84​

    Faulting Module Timestamp: a930d2fe​

    Exception Code: c0000005​

    Exception Offset: 0000000000085c4d​

    OS Version: 10.0.19041.2.0.0.256.48​

    Locale ID: 2052​

    Additional Information 1: 1908​

    Additional Information 2: 190818e837de5133bf9a0aa7e10d0298​

    Additional Information 3: 5e2b​

    Additional Information 4: 5e2b5681144c6ed6b81a734fcbdfeeb9​


    Extra information about the problem​

    Segment ID: 61b841330965b3abdf14f0583fea7aea 2239679176530098922​

    :)
     
    Jian Gao, Feb 23, 2020
    #1
  2. tomybooy Win User

    Can't scroll in start menu windows 10


    Hey all.

    I updated my windows to 10 and all is good besides the scrolling.

    I cannot scroll in the start menu or some other menus in windows. (File explorer works and of curse that in chrome everything works.)

    It's just the start menu and basically all the menus in the new windows 10.

    The funny thing is that's it shows me the little mark that's get showed when you actually do scroll, but nothing happens.

    I'm using Samsung 9 series, with Syntaptics drivers which are installed.

    Any suggestions??

    Thanks!
     
    tomybooy, Feb 23, 2020
    #2
  3. scevism Win User
    scevism, Feb 23, 2020
    #3
  4. Jetster Win User

    Windows 10 Start Menu Keeps Crashing upon Scrolling

    Jetster, Feb 23, 2020
    #4
Thema:

Windows 10 Start Menu Keeps Crashing upon Scrolling

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