Windows 10: Firefox Sync is erroring out with an Extension-Storage error

Discus and support Firefox Sync is erroring out with an Extension-Storage error in Browsers and Email to solve the problem; Windows 10 Pro, v1909, desktop. Firefox 73.0.1. Long story, but this is a new installation of Firefox on 2/20. I have 10 extensions installed and sync... Discussion in 'Browsers and Email' started by dmcmillen, Feb 24, 2020.

  1. dmcmillen Win User

    Firefox Sync is erroring out with an Extension-Storage error


    Windows 10 Pro, v1909, desktop. Firefox 73.0.1. Long story, but this is a new installation of Firefox on 2/20. I have 10 extensions installed and sync has been working with no problems with my laptop (same windows and ff versions) since the new installation. Today after my desktop being up for a few hours, sync suddenly failed with an extension-storage error:

    Sync.Engine.Extension-Storage ERROR Syncing {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}: request failed: Error: Response from server unparseable (HTTP 502; SyntaxError: JSON.parse: unexpected character at line 1 column 1 of the JSON data): ...
    Full Log File Here: error-sync-1582556739519.txt - Google Drive

    In the next sync:
    1582558258669 Sync.Engine.Extension-Storage ERROR Syncing {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}: request failed: TypeError: NetworkError when attempting to fetch resource. No traceback available
    Full Log File Here: error-sync-1582558258687.txt - Google Drive

    And then I get:
    1582561417318 Sync.Engine.Extension-Storage ERROR Syncing {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}: request failed: Error: Timeout while trying to access https://webextensions.settings.servi...WIbxE5kYbqDE7k with {"headers":{"Accept":"application/json","Content-Type":"application/json","Authorization":"**** (suppressed)"},"mode":"cors"}(resource://services-common/kinto-http-client.js:2691:5) JS Stack trace: [email protected]:2691:5
    [13]</timedFetch/</_timeoutId<@kinto-http-client.js:2883:18

    Full Log File Here: error-sync-1582562018568.txt - Google Drive

    From about:support I see that this ID belongs to the Adblock Plus extension.

    Then another sync yields:
    1582564129295 Sync.Engine.Extension-Storage ERROR Syncing [email protected]: request failed: Error: Timeout while trying to access https://webextensions.settings.servi...zwVYbSsA8LMLm8 with {"headers":{"Accept":"application/json","Content-Type":"application/json","Authorization":"**** (suppressed)"},"mode":"cors"}(resource://services-common/kinto-http-client.js:2691:5) JS Stack trace: [email protected]:2691:5
    Full log file not included.

    The last two looks like network issues. Network is on with no known problems. VPN is turned off.

    Anyone have a clue as to what is going on. I am scratching my head.

    :)
     
    dmcmillen, Feb 24, 2020
    #1
  2. Snipe343 Win User

    Page loading error

    Firefox can't find the file at jar:file:///C:/Program Files/Mozilla Firefox/chrome/en-US.jar!/locale/browser-region/region.propertieslogin.facebook.com.


    I keep getting that type of error with fire fox, it doesnt happen only certain webpages, it's completely random. I also get a similar error with windows explorer.
    I've tried reinstalling the wireless adapter driver, re installing fire fox, reseting the router ext.

    Any suggestions or ideas of why this is happening?
     
    Snipe343, Feb 24, 2020
    #2
  3. Your Firefox extensions are all disabled? That's a bug!

    Thanks for the reply. I tried deleting LastPass, re-booted my computer, started Firefox and then re-installed LastPass as you suggested. I signed in to LastPass and then shut down Firefox. When I restarted Firefox it signed in to LastPass automatically so that problem remains.

    And the Tools/Add-ons/Extensions list remains blank although now if I right click the LastPass icon in Firefox it takes me to the top position in the Extensions list (previously LastPass was #4) - so it seems Firefox isn't displaying the entries in the list but knows which ones should be there and their positions.

    I never noticed a problem with extensions during this recent Firefox issue and the only obvious problem now is the automatic sign-in to Lastpass and the blank extensions list.

    Update: The Extension list appears in Firefox's SAFE mode so it looks like my profile is damaged. Haven't had this happen before, could be random or something to do with the recent update....
     
    GadgetBuilder, Feb 24, 2020
    #3
  4. KieX Win User

    Firefox Sync is erroring out with an Extension-Storage error

    Error: No work available to process

    Hmm. Either it's put out errors and WCG is limiting the work units available, or the project list may not be set to supply other WU when one runs out. (if the problem lies here and not on your end)

    On the options to your left, if you go into Results Status, select the computer from Device Name and then look through results see if either they were returned late, errors or any other kind of issue that would stop the servers supplying WU from that perspective.

    If there are no errors then it's maybe down to your project list. So selecting Device Manager from the left menu and then clicking on the profile assigned to that computer and make sure that it's assigned to receive WU for other projects if they run out.

    At least those steps will rule out problems from the WCG end.
     
Thema:

Firefox Sync is erroring out with an Extension-Storage error

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