Windows 10: Synaptics Touchpad Not Working After Windows 10 Update

Discus and support Synaptics Touchpad Not Working After Windows 10 Update in Windows 10 Drivers and Hardware to solve the problem; I have two identical laptop Toshiba R30-C One is running Win 10 - 1803, no issue One is running Win 10 - 1909, touchpad cannot control coursor... Discussion in 'Windows 10 Drivers and Hardware' started by Jack__LIU, Feb 24, 2020.

  1. Jack__LIU Win User

    Synaptics Touchpad Not Working After Windows 10 Update


    I have two identical laptop Toshiba R30-C


    One is running Win 10 - 1803, no issue


    One is running Win 10 - 1909, touchpad cannot control coursor


    Issue definitely not related to Fn + F9.


    Issue seemed related to driver handling on new Win 10 update.


    With the Win 10 - 1909 laptop, when no external mouse connected, device manager showed two devices under "Mice and other pointing devices"


    1. HID-complaint mouse


    2. Synaptics PS/2 Port TouchPad


    whereas the Win 10 - 1803 laptop only showed Synaptics PS/2 Port TouchPad


    Touchpad software can sense the touching, page scrolling using two fingers worked, just cannot move cursor.


    Uninstall device driver and reinstalling will work after laptop's first restart.


    Issue will re-appear after next computer restart. Using external mouse is the only workaround for now.


    I swapped hard drive on the two computers, symptom swapped on them, too!


    By the way, anyone care to share where to download Win 10 - 1803 ISO, please?


    Thank you.

    :)
     
    Jack__LIU, Feb 24, 2020
    #1
  2. Vaio 7 Win User

    Latest Synaptics Touchpad Driver for Windows 10


    After updating from b. 10240 to 10586.3 ( W 10 x64), Windows installed an older version of Synaptics 19.0.15.2, before I had 19.0.19.1.
    Also now, in Device Manager, it's listed under PS/2 Port touchpad, before it was SmBus.
    Windows Update does no longer provide 19.0.19.1 driver, Why??
    What are the recommended steps to get installed manually the latest Synaptics driver because with the currently installed driver, mouse scrolling does not work for Start menu - All apps, with 19.0.19.1 it used to work.
    Also what is the name of the x64 .inf to use for update synSmbDrv.inf or SynPD.inf??
    Thank you.
     
    Vaio 7, Feb 24, 2020
    #2
  3. Windows 10 - Windows Update - Rec this error: Synaptics driver update for Synaptics PS/2 Port TouchPad - Error 0x80070005

    Hi,

    Welcome to Microsoft Community and thank you for your interest in Windows 10.

    I understand the inconvenience that you are experiencing. I will definitely assist you.

    This issue may occur due to the outdated Synaptics Touchpad drivers. Try the below steps and check if it helps.

    I would suggest you to download and install the latest Synaptics Touchpad drivers from the manufacturer’s website and uninstall the Synaptics touchpad drivers and re-install the same again.

    Note: Make sure you download and save the TouchPad driver and installed it before uninstalling the same.

    To uninstall Synaptic touchpad drivers, follow these steps:


    • Press Windows key + X and click on
      Device Manager
      .

    • Locate Mice and other pointing devices and expand the same.

    • Right-click the Synaptic driver and select
      Uninstall. (Note: keep the latest installed Synaptic driver)

    • Restart the computer, if prompted.
    Hope this helps. If you need further assistance with Windows, let us know and will be glad to help.
     
    Billion Debbarma, Feb 24, 2020
    #3
  4. Synaptics Touchpad Not Working After Windows 10 Update

    Windows 10 - Windows Update - Rec this error: Synaptics driver update for Synaptics PS/2 Port TouchPad - Error 0x80070005

    There is no Synaptic driver under Mice and other pointing devices to uninstall. What now?
     
    DoloresPart, Feb 24, 2020
    #4
Thema:

Synaptics Touchpad Not Working After Windows 10 Update

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