Windows 10: I have DirectX 12, but cannot install games that need Directx 10

Hello,


I have DirectX 12 installed, however, I am unable to install games that need DirectX 10. Relevant screenshots are attached.


I would appreciate any help.


Thanks

The Game I am trying to Install




Microsoft Store shows these are the requirements for the game:





DirectX status:





Windows version:




:)

 

unable to play some games with directx 12

Hi,

I will certainly help you with the issue.

Before assisting further, I would like to ask you few questions:

• 
  What happens when you try to play the games with the DirectX 12? Do you get any error message/code? If yes, then provide us the complete error message/code.
  

If you are unable to play games which doesn't support DirectX 12 then, you can manually download the supportable DirectX for the games.

I suggest you to refer to the below article on How to install the latest version of DirectX.

https://support.microsoft.com/en-us/kb/179113

Some games comes with the supported DirectX application embedded within the game's application, so that you can install it manually from the game.

You can also try to open the games in the compatibility mode.

• 
  Right-click on the setup file of the game and click on ‘properties’.
  
• 
  Click on the ‘compatibility’ tab and check the box ‘Run this program in compatibility mode for’ and select Windows 8/8.1 operating system from the drop down menu and proceed.
  
• 
  Once this is done, Restart the computer.
  

Please get back to us with an update. We will be glad to help.

Thank you.

 

Can't buy DirectX 11 required Windows 10 game, have DirectX 12 installed

Hi,

In order to help you effectively, kindly provide us additional information.

• What is the exact error message you're getting? Could you provide us the screenshot?
• How did you install the DirectX 12? Was it manually, or through Windows Update?

If you install DirectX 12 through Windows Update, then we would suggest that you perform a System Restore to take your computer back to an earlier point in time. It will not affect your personal files, but will remove apps, drivers, and updates installed
after the restore point was made.

After the restore, you may then install DirectX 11 through Windows Update. As there is no stand-alone update package for it.

Let us know how it goes.

 

Directx 12

No I was just wondering when will DirectX 12 be officially used when benchmarking with DirectX 12 or if a game was made to use DirectX 12? am I making my self clear or should I try to explain my self in more detail?