Windows 10: Have HP desktop, window 10 operating system, got black screen while installing updates

Discus and support Have HP desktop, window 10 operating system, got black screen while installing updates in Windows 10 Installation and Upgrade to solve the problem; I have window 10, a while back got black screen while installing updates. Since then my screen is black, tried few trouble shooting, window logo +R,... Discussion in 'Windows 10 Installation and Upgrade' started by SilvaTan, Feb 25, 2020.

  1. SilvaTan Win User

    Have HP desktop, window 10 operating system, got black screen while installing updates


    I have window 10, a while back got black screen while installing updates.

    Since then my screen is black, tried few trouble shooting, window logo +R, it did not recover. I get a message only when I tue the pC on while trying to recover windows can not repair itself.

    Any thoughts?

    :)
     
    SilvaTan, Feb 25, 2020
    #1
  2. Jan Del Win User

    After “Choose an Operating System” goes Black Screen (Windows 10)

    Hi Joseph,

    Black screen usually occurs in a numerous scenario from an issue with the graphics driver to installation of the operating system or update. We suggest following the troubleshooting steps on this
    article to resolve your black screen error.

    Update us with the outcome so we can provide further assistance.
     
    Jan Del, Feb 25, 2020
    #2
  3. After “Choose an Operating System” goes Black Screen (Windows 10)

    None of that worked for me. I only get "Choosing an operating system" from Windows 10 Home and then puts the screen between black and white. I can not use anything. Will I have to change the hard drive completely?
     
    JosephHupkins, Feb 25, 2020
    #3
  4. Have HP desktop, window 10 operating system, got black screen while installing updates

    Black Screen after update

    Hi,

    Thank you for posting in Community, we understand your concern and we will try pour best to help you resolve the issue.

    I would suggest that you perform the steps mentioned below and check if you are able to access the desktop.

    Method 1:

    Step 1: Perform Power Drain and check if you are able to access your desktop screen.

    • Unplug the charger and remove the battery of your laptop, if using a desktop remove the power cord.
    • Press and hold the Power button for 30sec.
    • Plug the charger/power cord and restart system.

    Step 2: If you can access the desktop check if your system is functioning as normal. Also check which update got installed in your system, by opening Control Panel and then opening Programs and Features.

    Method 2: Inaccessible Desktop.

    If you are unable to access the desktop screen and you are stuck on the
    Black Screen,
    then I would suggest that you refer to the article
    Troubleshoot black screen problems provided in the link below and check if you are able to resolve the issue.

    http://windows.microsoft.com/en-in/windows-10/troubleshoot-black-screen-problems

    Your reply is very important to ensure a proper resolution. Please get back to us with the above information to assist you accordingly.
     
    Vanessa Sohtun, Feb 25, 2020
    #4
Thema:

Have HP desktop, window 10 operating system, got black screen while installing updates

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