Windows 10: Windows 10 & AMD Drivers - Causing Machine Freezing and Unusable

Discus and support Windows 10 & AMD Drivers - Causing Machine Freezing and Unusable in Windows 10 Drivers and Hardware to solve the problem; I have a number of laptops Dell with AMD APUs. The latest updates to Windows forces a driver update to the AMD R4 video cards installed in these... Discussion in 'Windows 10 Drivers and Hardware' started by Mafia_Chilllzyy576, Feb 26, 2020.

  1. Windows 10 & AMD Drivers - Causing Machine Freezing and Unusable


    I have a number of laptops Dell with AMD APUs.


    The latest updates to Windows forces a driver update to the AMD R4 video cards installed in these devices. This causes the system to freeze every few seconds. If you move a mouse cursor around, it will stop responding every 2-3 seconds for about 1/4 of a second making it extremely frustrating to use.


    I have confirmed that it is Windows 10 builds with newer AMD drivers. It doesn't matter if it's the default drivers Windows Update installs from Microsoft, or the AMD Crimson software. One of my systems that had older drivers worked fine until 1703 which over-wrote the old AMD drivers with the new ones and won't allow me to roll back.


    If I uninstall ALL video card drivers and let the system default to 'Microsoft Basic Graphics Adaptor' then the response returns to normal. Install the video card drivers - either via Windows Update or direct from AMD - and the freezing behaviour returns.


    I'm not entirely sure if it's a Windows issue, or an AMD issue, but it needs to be fixed. It has made 3 PCs in my house unusable

    :)
     
    Mafia_Chilllzyy576, Feb 26, 2020
    #1

  2. Windows 10 & AMD Drivers - Causes machine freezing

    I have a number of laptops (Dell) with AMD APUs.

    The latest updates to Windows forces a driver update to the AMD R5 video cards installed in these devices. This causes the system to freeze every few seconds. If you move a mouse cursor around, it will stop responding every 2-3 seconds for about 1/4 of a
    second making it extremely frustrating to use.

    I have confirmed that it is Windows 10 builds with newer AMD drivers. It doesn't matter if it's the default drivers Windows Update installs from Microsoft, or the AMD Crimson software. One of my systems that had older drivers worked fine until 1703 which
    over-wrote the old AMD drivers with the new ones (and won't allow me to roll back).

    If I uninstall ALL video card drivers and let the system default to 'Microsoft Basic Graphics Adaptor' then the response returns to normal. Install the video card drivers - either via Windows Update or direct from AMD - and the freezing behaviour returns.

    I'm not entirely sure if it's a Windows issue, or an AMD issue, but it needs to be fixed. It has made 3 PCs in my house unusable!
     
    MichaelMiguel-Sanchez, Feb 26, 2020
    #2
  3. Xylee Del Win User
    Windows 10 & AMD Drivers - Causes machine freezing

    We appreciate the steps that you've provided. We understand that the AMD Crimson package works better than the generic VGA driver, especially with 3D based gaming and advanced applications that requires high end graphic drivers. We recommend that you use
    the AMD Crimson package for the mean time as we've already reported this concern to our developers.

    If you have a spare time, kindly share us your thoughts about Windows 10 through our Feedback Hub so we can consider your suggestion as an additional feature to add up to our future updates. Our developers are working hard to provide better features on Windows
    10. To send a suggestion for this application, follow the steps below:

    • On a Windows 10 device, search for “Feedback Hub” in Cortana search, then launch the app.
    • Navigate to Feedback in the left menu, then press + Add new feedback.
    • Select the Problem, and share any details you think are relevant, and choose an appropriate category and subcategory.
    • Important: If possible, reproduce the problem(s) after clicking Begin monitoring (or Start capture) near the end of the form; Stop monitoring when you’re done.
    • Once you’ve completed the form and monitoring, click Submit.
    • Click Continue using Feedback Hub.
    • Click My feedback at the top, then find the item you submitted (it may take a while to appear).
    • Open the item you submitted, then click Share.
    • Click Copy link, then paste the link here in your response (it will look like Redirection Tools link>).

    Feel free to get back to us if you need further assistance.
     
    Xylee Del, Feb 26, 2020
    #3
  4. Xylee Del Win User

    Windows 10 & AMD Drivers - Causing Machine Freezing and Unusable

    Windows 10 & AMD Drivers - Causes machine freezing

    Hello Michael,

    We appreciate the details and the troubleshooting steps that you've done so far regarding the compatibility issue between Windows 10 and with the AMD Drivers. For us to isolate the issue, we suggest that you
    download the Show or hide updates troubleshooter that can be found at the
    bottom section of this article. Kindly follow the instructions given and see if there will be any changes.

    We'll be waiting for your reply.



     
    Xylee Del, Feb 26, 2020
    #4
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Windows 10 & AMD Drivers - Causing Machine Freezing and Unusable

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