Windows 10: Video TDR Failure atikmpag.sys on Windows 10

It's been some months since I'm having this issue. I've also posted on AMD support forums with no luck. Hopefully somebody here can help.


My specifications:



Dell Inspiron 5547 Laptop 43BH342

Windows 10 Home Single Language 64-bit Version 1909

Intel Core i5-4210U CPU @ 1.70GHz

8GB RAM DDR3

GPU AMD Radeon R7 M260 2GB DDR3 Driver version: 26.20.15019.15019

Intel HD Graphics Family Driver version: 20.19.15.4531

IntelR 8 Series Chipset Family SATA AHCI Controller Driver version: 13.0.0.1098



It's an old laptop, but up to now I have used it with no issues. It happens whenever I use the GPU games, Steam, VLC, etc. Here's what I've already tried to do:



- updating GPU drivers on AMD website;

- updating chipset drivers on Dell website;

- reinstalling drivers in Safe Mode;

- replacing atikmpag.sys file;

- installing older version of GPU driver;

- clean reinstalling GPU driver with DDU;

- clean reinstalling Windows 10.



All supposed fixes were found on these websites:



Video TDR Failure atikmpag.sys on Windows 10 [Solved] - Driver Easy

https://troubleshooter.xyz/wiki/fix-video-tdr-failure-atikmpag-sys/



I cannot go back to a previous Windows 10 build, but the issue was also happening with build 1903. Also when the BSOD happens and the computer restarts, the system doesn't reconize the GPU it is not shown in Device Manager, only the integrated graphics card, so I have to turn off the computer and turn it on again for the GPU to appear.



I don't know if this is a hardware issue troubleshooting and checking for problems on Device Manager returned nothing or a driver compatibility issue with Windows 10. If anyone has any other thing I can try please reply.



-<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
-<System>
<Provider Name="Microsoft-Windows-Kernel-PnP" Guid="{9c205a39-1250-487d-abd7-e831c6290539}" />
<EventID>411</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x4000000000000000</Keywords>
<TimeCreatedSystemTime="2020-02-28T19:27:44.923937100Z" />
<EventRecordID>495</EventRecordID>
<Correlation/>
<Execution ProcessID="4" ThreadID="3244" />
<Channel>Microsoft-Windows-Kernel-PnP/Configuration</Channel>
<Computer>Alfredo</Computer>
<Security UserID="S-1-5-18" />
</System>
-<EventData>
<Data Name="DeviceInstanceId">PCI\VEN_1002&DEV_6900&SUBSYS_06401028&REV_00\4&102d2eee&0&00E4</Data>
<Data Name="DriverName">oem224.inf</Data>
<Data Name="ClassGuid">{4d36e968-e325-11ce-bfc1-08002be10318}</Data>
<Data Name="ServiceName">amdkmdap</Data>
<Data Name="LowerFilters" />
<Data Name="UpperFilters" />
<Data Name="Problem">0x15</Data>
<Data Name="Status">0x0</Data>
</EventData>
</Event>

:)

 

window 10 video tdr failure

Hi, HarshthakurSuperman

My name is Aracely, I am an Independent Advisor. I would love to help you today.

Check this link, I hope it helps.

https://troubleshooter.xyz/wiki/fix-video-tdr-f...

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised
on the site before you decide to download and install it.

Let me know if the information has been helpful in solving your problem.

 

Windows Video TDR Failure

My laptop is showing Windows Video TDR failure after the latest update.

For overcoming this issue I just reinstalled older version of windows 10 still it's showing windows video TDR failure.

For the second time I formatted my C drive and installed windows 10 still it's showing windows video TDR failure.

I have performed windows error check through bios also no use.

How can I fix it???

 

BSOD Video TDR Failure


She probably needs to do a video driver update. Get her to go to the manufacturers website for her graphics card and update her graphics card drivers.

Try looking at this thread to see a similar problem: BSOD video tdr failure nvlddmkm.sys