Windows 10: Microsoft Account Login Issue

Discus and support Microsoft Account Login Issue in Microsoft Windows 10 Store to solve the problem; Whenever I need to sign in to my microsoft account a grey box appears then disappears this happens on the store and xbox companion app... Discussion in 'Microsoft Windows 10 Store' started by BenjiJackson, Feb 28, 2020.

  1. Microsoft Account Login Issue


    Whenever I need to sign in to my microsoft account a grey box appears then disappears this happens on the store and xbox companion app

    :)
     
    BenjiJackson, Feb 28, 2020
    #1

  2. MICROSOFT ACCOUNT LOGIN

    Hi Arbaaz,



    Thank you for contacting Microsoft Community.

    In order to help you better, could you please confirm a couple of things:

    • Are you able to login with Microsoft account in web?
    • What happens exactly when you try to login using Microsoft account?
    I suggest you to login to Microsoft account through online login.live.com, if you are able to login to Microsoft account on web then you can reset the password and then try to login and check if the issue persists.

    Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist.
     
    Karthicka_R, Feb 28, 2020
    #2
  3. Unable to login with microsoft account

    Hi,

    Issues with signing in to a Microsoft account are usually happening due
    the two-step verification is turned on or you are traveling or using a new device.
    For us to provide an accurate resolution, we would need you to answer the following questions:

    • Are you experiencing the sign in issue upon logging in to your computer?
    • Are you having the same error when you are trying to sign in to your Microsoft account using a web browser? If yes, is the same issue happening even when you are using other web browsers?
    • Have you made any changes to your account before this issue occurred?
    • What changes have you made to your computer prior to having this issue?

    In the meantime, we suggest that you read and follow the suggested troubleshooting steps on these links:


    We are looking forward to your response.
     
    Darleen Pen, Feb 28, 2020
    #3
  4. Microsoft Account Login Issue

    Cannot login with microsoft account on Windows 10.

    Hi John,



    If you are using Microsoft account to login into the user account, I suggest you to convert the user account to
    Local account and using the new Microsoft account change to Microsoft user account by following the below steps and check if the issue is resolved.



    Step 1: To convert to local account.



    • Press Windows logo + I keys on the keyboard to open system
      Settings window.
    • Click Accounts and under Your emails and accounts, click on
      sign in with a local account instead option.
    • Enter your Microsoft account password and click on Next.
    • Type the Password, and Password Hint that you want set for the local account and click
      Next.
    • Click on Sign out and Finish button.
    • Login to check if the changes are effective.


    Step 2: To switch to Microsoft account.



    • On the newly converted Local user account, press
      Windows logo + I
      keys on the keyboard to open Settings window.
    • Click Accounts and under Your emails and accounts click on
      sign in with a microsoft account instead option.
    • Enter the new Microsoft account ID and Password and click Sign in.
    • Follow the on-screen instructions and check if the changes are effective.


    Write to us with the status of not able to login using Microsoft account on the computer for further assistance.
    Your reply is most important for us to ensure we assist you accordingly.



    Thank you.
     
    Likhitha V, Feb 28, 2020
    #4
Thema:

Microsoft Account Login Issue

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