Windows 10: External Hard disk not showing up

I've 4tb seagate backup plus hard disk which has 2 partitions out of which one partition with 2tb is bitlocker protected. I've initiated removal of encryption of that 2 tb hard disk but it stuck at 46% and after that disk is ejected automatically. Now I'm not able to see partitions is disk management and disk driver get loaded for a while and gets disconnected and reconnects with Unknown USB device - set address failed. Initially same drive was loaded with original driver and it disconnects within few seconds and reconnects with this error. Please help me someone to have backup with my drive and reset it to initial state.

:)

 

External Hard disk contents are not visible.

Hi Pranoti,

For us to narrow down your concern with your external hard disk, we would like to know the following:

• Were there any changes made on your computer prior to the issue (e.g., updates, software installation)?
• To make sure that we have not missed on anything, what troubleshooting steps have you done so far?
• Do you hear any clicking sound when connecting your hard disk?

In the meantime, we suggest that you update all your device driver.

We look forward to your response.

 

external hard disk recognition

external hard disk is listed in device manager but I cannot access the disk etc

 

External Hard Drive

Hi John,

We suggest that you try the troubleshooting steps below:

• Open your External Hard Drive file in File Explorer.
• Type the name of the file you want to search on the search box and click Enter.

The file will show up in Search Results and you will be able to move it to the correct folder.

Let us know if you need further help.