Windows 10: Asus Laptop Webcam Just Portraying Black Screen

Discus and support Asus Laptop Webcam Just Portraying Black Screen in Windows 10 Drivers and Hardware to solve the problem; Hi All, Really stumped by my webcam. I'm just getting a black/ blank screen whenever I launch the MS Camera app, Zoom or Skype. The power light... Discussion in 'Windows 10 Drivers and Hardware' started by ConfusedRobUK, Mar 28, 2020.

  1. Asus Laptop Webcam Just Portraying Black Screen


    Hi All,


    Really stumped by my webcam. I'm just getting a black/ blank screen whenever I launch the MS Camera app, Zoom or Skype. The power light comes on but that's it. No picture of me whatsoever.


    I've tried the following.


    1 - Uninstalling and reinstalling the driver from the device manager, multiple times.

    2 - I've checked all the camera privacy options to make sure it's not being blocked.

    3 - I removed the battery and held down the power button to clear any static was told that static can interfere with certain components.

    4 - Updated windows.

    5 - Update integrated and gpu drivers

    6 - Directly pulled a driver from the web - USB2.0 HD UVC Webcam

    7- Altered the registry Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Media Foundation\Platform. Made no difference so deleted the key afterwards.

    8 - Reset the camera app from settings

    9 - Got desperate so shone my phone's torch directly at the lens.

    10 - Trouble shooted the issue from a hardware standpoint to make sure the issue wasn't structural.

    11 - Physically inspected the camera and wiped down the lens with a microfibre cloth.

    Would be very grateful for some assistance.

    Rob

    :)
     
    ConfusedRobUK, Mar 28, 2020
    #1

  2. Preparing automatic repair - black screen asus laptop

    Hi,

    In most cases, this issue is caused by a corrupted system file. For us to provide the best resolution possible, we'll be needing additional information:

    • Is there an error code displayed when the screen turns black?
    • Have you made any recent changes on your computer prior to the issue?

    Meanwhile, we suggest that you follow the troubleshooting steps provided on this
    article. It contains information and resolution about black screen errors.

    We'll keep an eye out for your response.
     
    Gerard Qui, Mar 28, 2020
    #2
  3. Naveen_M Win User
    NEW ASUS e406MA notebook - flashing black screen

    Hi,

    Thank you for writing to Microsoft Community Forums.

    I understand how difficult it is, when the device won't work in the way it should.

    The issue might be due to the connection problem with your display, display adapter driver update, or issues with recent updates or installation. For us to isolate the issue, we'd like to know more information on this.

    Which build version of Windows 10 are you using?

    We can try the below steps and check if we can fix this.

    Method 1: Update the VGA driver from ASUS website.

    I'd suggest you to download and install the
    VGA driver from the system manufacturer site
    , and check if the issue persists.

    Method 2: Troubleshoot black screen errors.

    I'd suggest you to refer this article on
    Troubleshoot black screen or blank screen errors
    , and try all the suggestions.

    Hope it helps.

    Naveen M

    Microsoft Community - Moderator
     
    Naveen_M, Mar 28, 2020
    #3
  4. Asus Laptop Webcam Just Portraying Black Screen

    Black screen error

    Hello,

    There are several reasons why you are facing a black screen issue. One of these is due to outdated or incorrect device drivers. For us to figure out what's causing this, provide more details by answering the listed questions:

    • Can you confirm to us if you are using a laptop or a computer?
    • Have you made any recent changes to your device prior to this happening?
    • What exactly were you doing when the error occurred?
    • Have you tried any troubleshooting steps to resolve this? If yes, specify all of the steps that you have done.

    As an initial part of troubleshooting, we suggest following the steps given on this article:

    Troubleshoot black screen or blank screen errors
    . This will help you diagnose and rectify most of the known black screen concerns.

    We will wait for your response.
     
    Dhavelyn Mer, Mar 28, 2020
    #4
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Asus Laptop Webcam Just Portraying Black Screen

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