Windows 10: Credit Card Problem

(Given that I have no idea what the problem is, I have an equal lack of idea as to which forum this belongs in; thus, it is here, and open to being moved.)

Briefly, I received a replacement credit card last Tuesday. Getting it authorized was very difficult due to the issuer's system having a problem. With the help of a second-level technician, I was finally able to log on to the credit card site. That, however, is of no use, as I never get to the account data, just to a brief text message, "The site you are trying to access is currently unavailable."

I have made two subsequent calls; the one this morning got me a 2-nd level tech, who tried to fix the situation, and ended up suggesting I ask my ISP if they have any idea.

When I log on, there is a message in the tab about what is happening, but it is visible for such a short time that I can only read the first few letters. I surmise that if I could capture that information and supply it to tech support, that might assist, but I have no idea as to how to do that. Suggestions?

Furthermore, I have no idea as to what to ask the ISP, so suggestions about that are also solicited.

:)

 

Deleting a credit card

Hi Melonie,

If you are unable to remove the credit cards you've listed under Payments & Billing, try updating your payment method by following the steps indicated on this

link. If that didn't work, kindly retry removing your credit cards after 1-3 days.

Let us know how things goes.

Regards.

 

Marketplace Credit Card

I am having the same problem, the suggested solution does not work. When I attempt to purchase an app through Marketplace I am told that there is no credit card on file for me. When I add a credit card through the phone, I get the same message. When I try
to add the same credit card again, I am told that this card is already on file for me and cannot be added. My credit cards are listed as payment options on billing.microsoft.com.



I find this hugely frustrating as I am unable to purchase anything through Marketplace, and am considering switching to a different provider if this issue cannot be resolved.

 

credit card details already exist

Two things you can do.

• Visit commerce.microsoft.com and then head over to the billing section. Remove any credit card details that may exist and make the card section completely empty. Then head to windowsphone.com and then try to buy the app and it will prompt you to enter fresh
  credit card details.
• If the previous step did not work, don't waste time on online research or forums as this is a billing/account related issue. Straight away, head over to gethelp.live.com, start a chat with a billing person and they will take care of this.