Windows 10: Family Device Limits keep turn off in the web console

Has anyone had this before, the limits are getting to the PC & Xbox correctly when set, however in the web console the Device Limits keep turning themselves off. It happens if you set the same limits for both devices, or seperately for the Xbox & PC. Time between setting and them turning off varies, and somethimes it only affects 1 of the devices.


Any suggestions?


Thanks

:)

 

How to turn off Family safety settings

Hello Michael,

Thank you for posting in Microsoft Community.

I understand that you are trying to remove the family safety settings. We will help you.

I suggest you to follow the below steps and check if it helps you regarding the
family safety settings.

Turn off family settings in Windows 10

• To turn off family settings for a child in your family, sign in at account.microsoft.com/family. Then choose one of these
  options:
  • Remove them from family settings by choosing Remove, then selecting their account, then selecting
    Remove again. They’ll still be able to sign in to their PCs, but this will remove any family limits that you set.
  • Or select them from the main family page, which will bring you to their Recent activity. If
    Activity reporting is turned On, turn it
    Off. Then repeat for the other settings pages (Web browsing, Apps, games & media, Screen time, Purchase & spending), making sure that those switches are turned
    Off.

Hope it helps. Keep us posted to help you better.

 

Family Safety Web Filtering for Children

I am having some problems getting the Family Safety settings setup correctly on Windows 10. Previously I had my kids setup in Family Safety with Windows 8.1 local machine accounts that only allowed them to view sites that I added to the Allowed List,
and blocked all others automatically. Upon upgrading to Windows 10, I had to create them child Microsoft accounts and sign them into Windows 10 with them to enable Family Safety. This worked, and both machines are now running Family Safety. The problem
is, I no longer have the ability to allow them to only view sites on the Allowed List. On the web console I have the ability to block adult content, and I do have Allow and Block lists, but I have no way to only allow only sites on the Allowed List. According
to the Microsoft Family Safety Article found here (http://windows.microsoft.com/en-us/windows-10/set-child-limits), there should be the option "Only see websites on the allowed list." in the web console, but I do not see that particular option.
Has anyone else run into this, or am I missing something? Thanks!

 

time limits in family not working

Hi Barbara,

We would like to know more details about your concern about the Family Safety time limit that is not working so we can better assist you. Kindly answer the following:

• Does it happen only with particular child account?
• What troubleshooting steps have you done so far?

In the meantime, we would suggest that you refer to this
support link on how to set up screen time limits for your child.

We look forward to your response.