Windows 10: Can I get Microsoft to replace my laptop due to their technicians' "fixes" following...

• HP laptop with Windows 10 pre-installed when purchased. Windows 10 update done March 13, 2020. Computer began shutting down with BSOD.
• Initially contacted HP which did diagnostic testing of hardware -- no problems. Identified problem as Windows 10 update.
• Contacted Microsoft. After very long delays, spoke with multiple technicians. None of the fixes worked. BSOD still occur.
• Contacted online support. Referred to Level 2 technician. Unable to eliminate BSOD.
• Case referred to Level 3 manager. Plan was to "clean up" PC, uninstall Windows 10 and then install new version of Windows 10. Prior to this I verified that all programs and apps were backed up on cloud. During the repair process, computer shutdown.
• Today I was told there is compatibility issue between my pc's BIOS and Windows.

I am not a technical person. I called Microsoft for help with the understanding they are the experts and should be able to fix my problem. Today I was told to take the pc to a certified Microsoft repair center. That would be 60 plus miles from my home and we're under "stay in place" order due to COVID-19. Plus the closest center does not have good reviews online.


Does Microsoft ever replace a pc which their technicians Level 3 -- top of the team have messed up to the point where the pc cannot be used?

:)

 

Connect to technician

Hi Lee,



Thank you for contacting Microsoft Community Forums.



We would be happy to assist you. However, we will not be able to connect to any technician from other support channels. If you want to contact a technician with your case number, you need to connect through the same channel (Phone/Chat) for support.



We provide technical suggestions for any queries in Windows. You can provide us the details of the issue and we’ll be glad to assist you with the troubleshooting steps which you can follow to resolve the issue.



Have a nice day!

 

Programs not working

In post 26 there were steps listed to fix the operating system corruption.
Are you able to follow them?
In post 29 was the suggested dism repair command.

 

Microsoft Edge TLS Security

After trying everything (not a lot of steps) listed in the Microsoft Edge support site, I did a wider search and found this very simple youtube video that fixed it immediately:

For those who prefer not to click links the steps are simple:

1. Click in the Cortana search bar next to the Win 10 Start button

2. Type internet options

3. Select internet options (control panel) from the list

4. Click on the advanced tab

5. Scroll down to the security section

6. Make sure the following are all clicked:
Use SSL 3.0
Use TLS 1.0
Use TLS 1.1
Use TLS 1.2

7. Click apply

8. Refresh the page that was giving the error and it should now connect.

Hope this helps, it was a 30 second fix after hours of pounding my head against the error with the Support site suggestions.