Windows 10: Bitlocker problem with my account problem

Discus and support Bitlocker problem with my account problem in AntiVirus, Firewalls and System Security to solve the problem; My mouse wasn’t working so I turned it off. Then I turned back on but it wouldn’t let me turn back on. So I pressed the power button long but it wasn’t... Discussion in 'AntiVirus, Firewalls and System Security' started by AndrewKwon1, Mar 31, 2020.

  1. Bitlocker problem with my account problem


    My mouse wasn’t working so I turned it off. Then I turned back on but it wouldn’t let me turn back on. So I pressed the power button long but it wasn’t working still. I clicked it multiple times and my computer worked however it led me to bitlocker which I’ve never heard of. I searched it up and it says I need to sign in to find my bitlocker keys but I needed verification code for my id. However the verification code didn’t work because in order to get in the account I need the second email address because they’ll send it in that address not in the main email address. However about a year ago I deleted my 2nd email because someone was hacking to my email. I don’t know how to unlock the bitlocker and it’s pissing me out. Help me out please. I really need to get my job done.

    :)
     
    AndrewKwon1, Mar 31, 2020
    #1
  2. Peer_Sam Win User

    problem with bitlocker

    Hi Roeslie,

    Thank you for writing to Microsoft Community Forums.

    We need some more details to help you find the solution to your problem.

    • Which edition of Windows 10 is installed on your surface machine?
    • Did you notice any changes on the computer recently?
    • When you say, you have a problem with your Surface machine about BitLocker key, do you mean that the surface machine asks you to enter the BitLocker key to allow you to sign into Windows?
    • Does the other computer ask you to enter the BitLocker key to allow you to access the files saved on it?

    If you are being asked to enter a BitLocker key to sign into your surface machine and you don’t remember your BitLocker key, you can follow the instructions given in the link below to find the BitLocker recovery key.

    Find my BitLocker recovery key

    Please get back to us with the information requested above, so that we can suggest the appropriate troubleshooting steps.

    Peer Samie

    Microsoft Community-Moderator
     
    Peer_Sam, Mar 31, 2020
    #2
  3. Try3 Win User
    Account problem

    Aslam,

    Yes, the procedure is complex but I split it into individual steps that, I believe, can be followed by anybody.

    Booting into Safe mode is explained in section 3. All steps are included. If there is a step you cannot do then please tell me the para number and which aspect of it is confusing you.

    Getting into the built-in Administrator account is explained in section 4. All steps are included. If there is a step you cannot do then please tell me the para number and which aspect of it is confusing you.

    Any local account and any MSAccount can be made a "Standard" account or an Admin account. You need to be logged in to an Admin account in order to raise a Standard account to Admin status.
    - Once you are logged in to one of the Admin accounts that I suggest that you create, you can go to Settings, Accounts, Family & other users so that you can select the account you want to raise then click on the Change account type button that appears.
    - Be wary of promoting then relying upon the current problem account because its user profile might be damaged. I cannot say that it is definitely damaged but only that something has gone wrong.

    Denis
     
  4. dalchina Win User

    Bitlocker problem with my account problem

    Windows 10 1709 System Restore problems...

    That seems to be an attempt at Option 2 in the tutorial, which requires you to
    a. Boot to a command prompt (Did you?)
    b. You then seem to be mixing steps 3,4 and 5, thus your command is incorrect.

    I suggest Option 1 is easier.

    If you still have problems, please repost listing each specific step and saying which option from the tutorial you are using. Thanks.
     
    dalchina, Mar 31, 2020
    #4
Thema:

Bitlocker problem with my account problem

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