Windows 10: Office smart card reader not prompting for PIN

Discus and support Office smart card reader not prompting for PIN in Windows 10 Installation and Upgrade to solve the problem; Hi, I use a smart card reader along with a smart card provided by my employer. It had been working fine but all of a sudden it stopped working a few... Discussion in 'Windows 10 Installation and Upgrade' started by HarshSrivastava1, Apr 2, 2020.

  1. Office smart card reader not prompting for PIN


    Hi,


    I use a smart card reader along with a smart card provided by my employer. It had been working fine but all of a sudden it stopped working a few days back. Now when I try to login, I do not receive a prompt to input the PIN. Thus the page with the VM launcher does not open up. I have reinstalled all the drivers. Still the system does not prompt for PIN. The card reader and card is working on other systems. Kindly suggest some solution.

    :)
     
    HarshSrivastava1, Apr 2, 2020
    #1
  2. Anne Ros Win User

    Smart Card Reader / Gettign a Card

    Hi,

    Smart card reader can be used for identification, authentication, and data storage. We suggest contacting the device manufacturer for further assistance on how to use the smart card reader.

    Let us know if you need anything else. We're here to help.
     
    Anne Ros, Apr 2, 2020
    #2
  3. Rob_U Win User
    Windows Security is no longer recognizing my CAC reader (Smart Card reader)

    Windows Security seems to have randomly stopped recognizing my CAC reader, this happened early September.

    Typically whenever I access a website that needs my CAC (email, DTS, etc), it prompts me to select my name from a list of credentials, which I do. Then a box pops up from Windows Security asking me to select a smart card device, I click the only option
    and proceed and that's about it.

    Now, though, when windows security prompts me to select a smart card device, there is no option. Instead, it simply says "connect a smart card."

    I have tried with three different smart cards, all of which operate on other computers, none on mine. Safely Remove Hardware and Eject Media as well as the Device Manager both recognize the CAC reader when plugged in. I've uninstalled the device from device
    manager, reinstalled it and also updated the driver from the product's website.

    To me, it seems that the computer is still recognizing the reader and the software is there - but Windows Security is somehow blocking the system from accessing/recognizing/allowing the reader.

    Any suggestions?

    I'm running Windows 10 and the CAC reader is ActivIdentity's USB Reader v3.0, P/N: ZFG-9820GAC
     
    Rob_U, Apr 2, 2020
    #3
  4. Office smart card reader not prompting for PIN

    WIndows 10 Compatible Smart Card Reader

    I've been using an SCR3500 USB smart card reader for military websites for years with Windows 7. I've since found that this particular reader has been deprecated and will not work with my new Windows 10 machine.

    Is there anyone out there using a smart card reader with Windows 10? If so, what make and model reader are you using? And yes, I've been to militarycac.com before someone suggests it. The site is offers a lot of suggestions but none of which are fixing
    my problem. Any assistance would greatly appreciated.
     
    anthonycrivera, Apr 2, 2020
    #4
Thema:

Office smart card reader not prompting for PIN

Loading...
  1. Office smart card reader not prompting for PIN - Similar Threads - Office smart card

  2. Realtek usb smart card reader drive

    in Windows 10 Software and Apps
    Realtek usb smart card reader drive: drive for realtek usb smart card reader https://answers.microsoft.com/en-us/windows/forum/all/realtek-usb-smart-card-reader-drive/de6d84c3-2463-4aa5-99ff-23803e79bec1
  3. Realtek usb smart card reader drive

    in Windows 10 Gaming
    Realtek usb smart card reader drive: drive for realtek usb smart card reader https://answers.microsoft.com/en-us/windows/forum/all/realtek-usb-smart-card-reader-drive/de6d84c3-2463-4aa5-99ff-23803e79bec1
  4. Windows prompting to connect a Smart Card reader

    in Windows Hello & Lockscreen
    Windows prompting to connect a Smart Card reader: Recently we deployed some MS updates to our users KB4601056, KB4601315, KB4601395 and anyone using a smart card reader is now being prompted regularly to connect a smart card device. I have done a lot of searching and most of the fixes involve disabling the Smart Card reader...
  5. PIV Smart Card Reader

    in AntiVirus, Firewalls and System Security
    PIV Smart Card Reader: Hi All, I am running Windows 10 Pro 64bit 1909 and 2004. I am tasked with trying to figure out how to a PIV Reader on my physical PC and then VPN\remote into another network PC , and have that PIV Card reader be functional on the remote session. I have gone into remote...
  6. Windows update - smart card reader problems

    in Windows 10 Drivers and Hardware
    Windows update - smart card reader problems: Hi! After last windows 10 update my laptop do not read usb smart cards no smart cards reader. Windows 10 home 1909 10.12.2019. 18363.535 Please help me. Kind regards! Marko Marković...
  7. Insert Smart Card Prompt

    in Windows 10 Customization
    Insert Smart Card Prompt: After logging in, Insert Smart Card pops up 4 times in a row and has to be closed. I have disabled smartcard services and verified, the non-force options in the registry. The only other information I could find indicates I should use gpedit.msc to modify the administrative...
  8. smart card reader is not working on lenovo t440

    in Windows 10 Drivers and Hardware
    smart card reader is not working on lenovo t440: I use a gemalto smart card usb token, wich was used for secure signing of official documents on my laptop until the last major win10 update in august. (1903) After that the gemalto card stopped working... The problem is, that a win10 service for smartcard-s starts and...
  9. Virtual Machine is not reading Smart Card reader and Smart card after Windows update.

    in Windows 10 Drivers and Hardware
    Virtual Machine is not reading Smart Card reader and Smart card after Windows update.: Environment: WIN10 v1607 ENT N 2016 2016 / Virtual Machine - (Physical desktops with updates operate correctly) Since installing latest updates, all VM's will not read the certificates. However both objects "SCR35xx Smart Card Reader" and "Smart Card" -ARE- shown in device...
  10. Smart Card Reader driver problem

    in Windows 10 Drivers and Hardware
    Smart Card Reader driver problem: Hello! So, I ended up here because I didn't know what else to do. I have a problem with my Smart Card Reader(ID-Card). Windows doesn't let me install drivers for it manually, neither did it install them automatically. It all happened after updating Windows to the Anniversary...

Users found this page by searching for:

  1. smartcard pin prompt partly showing for pin