Windows 10: Changing my credit card details

Discus and support Changing my credit card details in Microsoft Windows 10 Store to solve the problem; I am unable to change my credit card details in order to pay my account. I filled in all details for the link but the credit card slot remained closed... Discussion in 'Microsoft Windows 10 Store' started by DeniPC, Apr 3, 2020.

  1. DeniPC Win User

    Changing my credit card details


    I am unable to change my credit card details in order to pay my account. I filled in all details for the link but the credit card slot remained closed to any information.

    I have tried several times but it will not accept any changes. Where to from here?

    DC

    :)
     
    DeniPC, Apr 3, 2020
    #1

  2. credit card details already exist

    Two things you can do.



    • Visit commerce.microsoft.com and then head over to the billing section. Remove any credit card details that may exist and make the card section completely empty. Then head to windowsphone.com and then try to buy the app and it will prompt you to enter fresh
      credit card details.
    • If the previous step did not work, don't waste time on online research or forums as this is a billing/account related issue. Straight away, head over to gethelp.live.com, start a chat with a billing person and they will take care of this.
     
    Jay_answers, Apr 3, 2020
    #2
  3. DeniPC Win User
    Changing my credit card details

    I am unable to change my credit card details in order to pay my account. I filled in all details for the link but the credit card slot remained closed to any information.

    I have tried several times but it will not accept any changes. Where to from here?

    DC
     
    DeniPC, Apr 3, 2020
    #3
  4. Rob_88 Win User

    Changing my credit card details

    Changing credit card details when credit card has been stolen

    I purchased a game through the WP store using my credit card. My credit card got stolen recently and I have been issued a new one.

    The problems is when I go to update my credit card details at
    https://commerce.microsoft.com
    it will only let me change my expiry date. As I have received a completely new card with a different card number, I need to change more than the expiry date i.e card number and CCV.

    I have put my new credit card details as a separate payment option, but now I can't get the transaction to go through on my new card as the transaction is "stuck" on the old card. Is there any way to move the transaction to my new card?
     
    Rob_88, Apr 3, 2020
    #4
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Changing my credit card details

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